(FIXED ) CCSS my game will not load

Spinnifix

Hello and welcome to our friendly community

What device are you playing on? If you are playing on a mobile device, please close the app, search for the update and clear the cache. And reopen. On the PC, please empty the cache and restart.

Good luck

cardotin

hi everybody, just to update on progress regarding candy crush soda, there isn't any, after uninstalling Microsoft updates, resetting and uninstalling app, not one iota of difference, neither will soda load on a toshiba laptop, saga and friends load up on both but not soda, however it does work on my phone, someone with '' the knowledge '' needs to sort this out, it appears that it's not me nor my computer [s]

hechicerilla

https://community.king.com/en/candy-crush-soda-saga/discussion/327541/why-is-my-game-not-loading

Hello and welcome to the sweet King Community.

This issue is under investigation.

👉 HERE you can see the information about it.

I will be here for anything you need.

Thanks and keep enjoying

larcineb

I get a message that says no internet but I am on WiFi and I have cellular data. How do I get this corrected?

Freddy_

@larcineb Hi and welcome, Can you provide a screenshot of any errors you are receiving.

Thank you

Werner_Cichy

https://community.king.com/en/candy-crush-soda-saga/discussion/327556/why-can-t-i-get-connected-to-internet

If the message in the event - Bake a cake - comes, this is a general problem and will only be fixed in 2 weeks with an update. If it happens in normal game, disconnect the device while the game is open and reconnect it.

larcineb

C297A19A-A8EA-4CDB-9F45-B6CD89947D23.png

Screenshot attached

Freddy_

@larcineb Try the standard troubleshooting first, Check device and game are up to date . log out and restart your device and then log back in and see if this resolves your issue

If not while in the game. Try disconnecting your wifi for 30seconds and then reconnect to see if this helps or try changing from wifi to data to see if this helps

Thank you

cliffwillie87

IT IS BECOMING A RAPANT PROBLEM.😓

[Deleted User]

I believe that the studio is looking into the problem. See link below

https://community.king.com/en/candy-crush-soda-saga/discussion/327229/under-investigation-ccss-my-game-will-not-load