Deluxe

WPL_80

Hi

I bought the dulxue rewards of sgd 8.98 yesterday 22 feb but i didnt get the rewards. What do i need to do to get the rewards that i have purchased?Have i missed out anything?

Freddy_

@WPL_80 Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue.

https://community.king.com/en/candy-crush-soda-saga/discussion/327697/fixed-im-experiencing-issues-getting-the-deluxe-prizes-from-the-secret-sweetheart

Unfortunately the community can not deal with purchase issues

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Werner_Cichy

https://community.king.com/en/candy-crush-soda-saga/discussion/328446/deluxe

We cannot help with payment problems, only King Support can

here the link

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase