New Screen - When Is Your Birthday?

RadioEHR

I'm trying to log in and I'm getting a screen asking for my date of birth, but when I answer the question the "continue" button is greyed out. How can I get past this & play the game?

STAVS

I have exactly the same its frustrating cos i cant play

Yosca

Hello and welcome @RadioEHR and @STAVS

I have seen this too and if you fill it in as prompted you should be able to continue with your game, by tapping “continue”

RadioEHR

Sorry Yosca, but that doesn't happen - I've filled in my date of birth using the prompts, but the "Continue" button is still greyed out and won't let me continue to the game. I've been playing the game for a long time & never had this box come up before

WAIMEA

I agree.... have been playing the game for ages , this is the first day I've seen this screen and I can't get past it either, the continue button stays grayed out and won't respond to clicking

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1771939#Comment_1771939

Yeah since 2015 I’m playing Soda and this suddenly popped up. The game can of course change so maybe the Studio wants to retrieve data this way. 🤷 You could try to do some troubleshooting to see if that helps to continue: log out of the game via your profile - clear the cache (super important!) - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly.

RadioEHR

Looks like the problem's now been resolved - I've just been able to click on "Continue" and get into the game

Yosca

Thanks for letting us know @RadioEHR

Have a Sodalicious day 🤗

WAIMEA

not me yet.... just tried what you suggested but no luck so far. Any other suggestions?

AaronMedina

About 2 months ago, I registered with King, and the only thing it asked me to enter was my username, my password (with its confirmation) and my email.

AaronMedina

What you just mentioned I think I've seen it somewhere a long time ago.

It was with social networks, but I don't think it gave problems with personal data because they solved it