New Screen - When Is Your Birthday?

ChezzieA

Had the same thing for a couple of days, still can't continue & access my game

Yosca

Hello everyone.

I just wanted to inform you that I'm going to pass this along to the Community Manger so she can consult with the Game Studio. Can you tell me if you play the game via Facebook or a King account?

MimiJane

You really would think that whoever thought up this verification would have tested it first - or is that too much to ask?! Absolutely appalling that so many of us can't use Candy Crush. I suppose the only upside is that King will be losing money because of this! For goodness sake - SORT IT!

WAIMEA

bit of light on the horizon... I kept trying to lget in to the game and all of a sudden the 'continue' button wasn't greyed out and it let me in! I didn't do anything differently just persevered and hey ho here we go.!!

Yosca

Hello @STAVS @ChezzieA

I have some info, and hope this can help. Some mention they didn’t use the arrows to fill in the d.o.b. and used numbers and the “continue” button turned green. Some pressed on the return after putting in d.o.b. and “continue” button turned green.

Please try to do this workaround:

Make sure the game is open and connected to your Facebook or King account on the device you play on and where the issue happens.

-Open the game on another newer device with Android 5 or higher or an iOS 10 or later version. Alternatively log in to your account on King.com on a computer and open the game there.

-After you've logged in and are able to open the game and play a level on the other newer device or on King.com, please restart the app on the device where the game gets stuck on.

-The game should now work and let you play from the main menu on all devices.

I hope this helps!

MimiJane

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1775075#Comment_1775075

Thank you ... this works! Just keep putting any old dates in 'til the Continue button turns green (took me 3 tries), then input your actual DOB. What a palava and how ridiculous!

Barbara_Young-2

I can eventually get to press the 'continue' button after entering my DOB but then I get a pop-up that says Oops something went wrong. Try again later.' I've lost count of the times I've tried again!

Yosca

Hello @Barbara_Young-2 Some mention they didn’t use the arrows to fill in the d.o.b. and used numbers and the “continue” button turned green. Others pressed on the return after putting in d.o.b. and “continue” button turned green.

Can you try that? That should work.

Barbara_Young-2

Done that. Problem is after pressing green button I get pop-up saying 'Oops, something went wrong. Try again later.'.

Yosca

Hi again @Barbara_Young-2 I don’t know your age, but for some games you need to be 18+ Does that make sense to you?