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multiple issues

Hello, I am getting messages that there is no internet connection, which there is, and I cannot collect prizes. My 6 pies have also disappeared and the level race along with my team events are not showing, I cannot use gold bars as my device is saying cannot connect to store. Why are there so many problems with this game lately or have I been removed somehow from these events.

Thanks for your help.

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All comments

what platforms is this game avaiable on?

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@Nix66 @Pitty_Kitty

I too reinstalled all 4 games and they are now working. I did contact player support and the only they thing they could come up with was to reinstall. I did offer my opinion and suggested they look at a way where we don't lose our hard earned bonuses. When you are on a hard level after reinstalling, it is next to impossible to get through without boosters. However, thank you for your help in this matter, learned a lot and now trust the reinstallation of games lol!

Debbie

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I reluctantly did the uninstall and reinstall…… And it worked. Im now logged in again with no hassles. Only shlep is that i had lost all my progress from the initial glitch, which was about 30 HARD levels🤦🏽‍♂️.

I’d like to thank you for your help, much appreciated. To think i was so close to deleting the game and starting candy crush rehab..🤣

Hello @dm1

@Nix66 explained all that we know about this type of issue. We don't know the causes behind this error. Player Support can't be contacted from the damaged app that is offline.

Since there is not specifix fix to apply here, the only working solution is reinstalling, unfortunately

Recently I asked community manager for an update about this, if something could be done on the player's side to prevent this but she could only say that the Game Studios (not just Soda's) are still investigating this.

It's odd that you're seeing the same error on all 4 games. But we're not been informed of a general issue that is affecting King games at this time.

You can still try to contact Player Support but outside the game apps. Hopefully you'll get better answers.

Open this link and fill in the form. You can also add your game user ID, model of your device, and latest version of Soda app as they may be helpful.

Good Luck

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Thanks for your help. I am getting the exact error message as eddiegarr. This is on all games so how can they all be corrupt. Oh well I will send my user id to the support group and perhaps there is another issue. I can't see how all games are corrupt as I cannot log on to any of the 4 I play and the store is unavailable on all 4 to cash in gold bars.

Again, Thanks for your help.

Debbie

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i was finally able to upload screenshots (at least that part is fixed).

i am still not able log in to the game. And no its not a connection issue nor is it an update issue, both are good hence i could log in on this platform to comment.

please help, im really at my wits end. Thank you

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Hello again.

I cannot send you a screenshot as I cannot log in.. The message I am getting on the login screen is "there was a connection error. Try again later." As I said, I took my tablet to a computer tech and there is nothing wrong with itl I believe somewhere in the discussions there is a screenshot of the same message I am getting. I thought by looking at my user ID it would show the problem.

When I try to use gold bars, the message I get is "cannot connect to store".

There appears to be some sort of connection issue that need to be looked at.

Also if we can't play on the King site or facebook, where do we play? Are we still able to buy gold bars and do we still get boosters?

If we play through playstore I am getting the same connection errors.

Sorry to be a pain and I appreciate any help you can provide.

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have you passed my information on to someone who can help?

Also the announcement is very confusing. Are we not going to be able to purchase gold bars, are we losing all our friends, boosters and gold bars we have on hand?

Thanks again for your help.

Debbie

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Hi again Nix66

Is it possible to go into my user id (3929423274) and see if there are issues with the id and games. Honestly, I have tried everything.

Thanks for any help you can give me.

Also getting confused as to what platform is closing....is it facebook or king platform. This is the message I got when I logged into king.com:

we would like to inform you that from 31 March 2022 we will be removing Candy Crush Soda Saga from www.king.com and the game will no longer be playable. We will also be disabling new in-game purchases via www.king.com on 14 February 2022. lYou can also continue playing Candy Crush Soda Saga on the following platforms.

I cannot even take a screeshot as I can't get connected. As I said it is not my device. I am envious that you can play daily but it appears that there are a number of us that can't. eddiegarr has just posted the same problem. My device is on internet even though the message says I'm not and I cannot be connected. Very frustrating to say the least.

Hello. I have been getting the same ‘connection error’ while logging in or claiming prizes. Although my progress is still where it was, nothing else seems to be working optimally.

Turns out im unable to even send a screenshot (your system says network error but im connected)

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Welcome! 👋

New here? Sign in or create an account to join the fun.

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Hello Nix 66

Thank you for your quick response. I have been playing on the king account since day 1. When I try to log into my account it is saying there is a connection error. Should I try creating another account per your instructions. This problem has just come up within the last week.

I also misread the announcement...I read it the other way around in that we were now playing on facebook....oops!

Debbie

Hello again, I now cannot connect to King when I try to log in on the games. I am not getting a connection. Is it my device or something at your end.

Thanks again

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Hello Nix66:

I have followed all your instructions to no avail. I finally took my table to a computer tech and he has checked everything out. It seems the issue is at your end. There are problems with other players going back to January. He is saying there are issues with these apps at your end. Please advise what these issues might be and when they will be fixed.

Thank you

Debbue

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Hello. I have been getting the same ‘connection error’ while logging in or claiming prizes. Although my progress is still where it was, nothing else seems to be working optimally.

Turns out im unable to even send a screenshot (your system says network error but im connected)

I cannot even take a screeshot as I can't get connected. As I said it is not my device. I am envious that you can play daily but it appears that there are a number of us that can't. eddiegarr has just posted the same problem. My device is on internet even though the message says I'm not and I cannot be connected. Very frustrating to say the least.

Also getting confused as to what platform is closing....is it facebook or king platform. This is the message I got when I logged into king.com:

we would like to inform you that from 31 March 2022 we will be removing Candy Crush Soda Saga from www.king.com and the game will no longer be playable. We will also be disabling new in-game purchases via www.king.com on 14 February 2022. lYou can also continue playing Candy Crush Soda Saga on the following platforms.

Hi again Nix66

Is it possible to go into my user id (3929423274) and see if there are issues with the id and games. Honestly, I have tried everything.

Thanks for any help you can give me.

This content has been removed.

have you passed my information on to someone who can help?

Also the announcement is very confusing. Are we not going to be able to purchase gold bars, are we losing all our friends, boosters and gold bars we have on hand?

Thanks again for your help.

Debbie

This content has been removed.

Hello again.

I cannot send you a screenshot as I cannot log in.. The message I am getting on the login screen is "there was a connection error. Try again later." As I said, I took my tablet to a computer tech and there is nothing wrong with itl I believe somewhere in the discussions there is a screenshot of the same message I am getting. I thought by looking at my user ID it would show the problem.

When I try to use gold bars, the message I get is "cannot connect to store".

There appears to be some sort of connection issue that need to be looked at.

Also if we can't play on the King site or facebook, where do we play? Are we still able to buy gold bars and do we still get boosters?

If we play through playstore I am getting the same connection errors.

Sorry to be a pain and I appreciate any help you can provide.

This content has been removed.

i was finally able to upload screenshots (at least that part is fixed).

i am still not able log in to the game. And no its not a connection issue nor is it an update issue, both are good hence i could log in on this platform to comment.

please help, im really at my wits end. Thank you

This content has been removed.

Thanks for your help. I am getting the exact error message as eddiegarr. This is on all games so how can they all be corrupt. Oh well I will send my user id to the support group and perhaps there is another issue. I can't see how all games are corrupt as I cannot log on to any of the 4 I play and the store is unavailable on all 4 to cash in gold bars.

Again, Thanks for your help.

Debbie

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