multiple issues
Answers
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Hello @dm1
@Nix66 explained all that we know about this type of issue. We don't know the causes behind this error. Player Support can't be contacted from the damaged app that is offline.
Since there is not specifix fix to apply here, the only working solution is reinstalling, unfortunately
Recently I asked community manager for an update about this, if something could be done on the player's side to prevent this but she could only say that the Game Studios (not just Soda's) are still investigating this.
It's odd that you're seeing the same error on all 4 games. But we're not been informed of a general issue that is affecting King games at this time.
You can still try to contact Player Support but outside the game apps. Hopefully you'll get better answers.
Open this link and fill in the form. You can also add your game user ID, model of your device, and latest version of Soda app as they may be helpful.
Good Luck
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I reluctantly did the uninstall and reinstall…… And it worked. Im now logged in again with no hassles. Only shlep is that i had lost all my progress from the initial glitch, which was about 30 HARD levels🤦🏽♂️.
I’d like to thank you for your help, much appreciated. To think i was so close to deleting the game and starting candy crush rehab..🤣
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I too reinstalled all 4 games and they are now working. I did contact player support and the only they thing they could come up with was to reinstall. I did offer my opinion and suggested they look at a way where we don't lose our hard earned bonuses. When you are on a hard level after reinstalling, it is next to impossible to get through without boosters. However, thank you for your help in this matter, learned a lot and now trust the reinstallation of games lol!
Debbie
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