Why am I not able to scroll down on the friends or events

Pitty_Kitty

Hello @ffangel4u @9566yvonne @jbregina3

Thank you for your infos provided so far.

I guess you do save your progress if you play on Facebook @ffangel4u . You just save it with your FB account, correct?

It's very important to make sure progress is saved in case problems happen so levels can be restored anytime 🙂

Let's try to find out more 🤗

• Could you tell me what the policy said in your Facebook? What did you accept to keep playing? Was the usual pop-up message saying you need to accept cookies to keep navigating? Was it a message from Facebook?
• Which country are you playing from?

Pitty_Kitty

@ffangel4u@9566yvonne@jbregina3

In the meantime, this is what I suggest to do:

• Log out from your Facebook account, close your browser (e.g. Mozilla, Chrome etc), clear cache and history of your browser (read here for more info), open your browser, make sure your browser is updated (check here for more info), log in to your Facebook account again to see if the problem persists.
• Alternatively you can try out different browsers to see if you still see the same problem or not (Chrome, Mozilla, Edge etc)

If nothing helps, then your issue with making purchases on Facebook might be related to this known issue that's currently ongoing. A fix is expected to be released soon, hopefully this week. Keep an eye on the main thread (here) to be informed as soon as the status of the problem will be updated.

If you don't see improvements after the fix will be released, then this might be a different problem and at this point a screenshot of the problem would really help understand what's going on. After taking a screenshot as shown here, you can copy it on Paint and save the file as an image on your pc. Then you click the upload icon for images you see on this forum comment box and search for the picture you saved on your pc. And then click "reply" button to post your picture

9566yvonne

Hi @Pitty_Kitty @Nix66 @ffangel4u @jbregina3 sorry but i couldn't upoad on your link but here it is...i have 12 requests on Saga but can not scroll down so can only see the top 4☹️

Pitty_Kitty

Hello @9566yvonne !

Thank very much for uploading the picture 🙂I understand better now

Since you're referring to Candy Crush Saga and not Candy Crush Soda Saga I suggest you visit Support Section for Candy Crush here . You'll be able to find experts that know a lot more about Candy Crush Saga there 🙂

If you need help with Candy Crush Soda Saga game feel free to ask me questions here in Soda community🤗