Purchase not received

ombretta_nacci

After several imail I sent scrinschot, you stole my money, without receiving my rewards, not diets serious people, I want to be refunded what I spent graxie

*Title edited by CM: 🤨 Hold on a bit! Please remember to be sweet and kind - Our House Rules 

Pitty_Kitty

Hello again @ombretta_nacci

I'm really sorry to hear this but only Player Support is able to send you your missing items.

This forum doesn't deal with purchases problem. I can't send you refunds😔

did you try contacting Player Support directly from Soda app like I showed you here? Did they get back to you?

did you check your junk email in case their replies ended up in your spam bin?

If you don't get a response from them, then the only other solution would be to issue a dispute through your PostePay account because you didn't get what you paid for from the game. More infos on how to make a dispute should be found on PostePay site.