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Friends have disappeared

Chris20
Chris20 Posts: 26

Level 3
in Support

I'm playing Candy Crush Soda Saga on facebook but for some reason my friends and where they are in the game has disappeared. Is this going to be fixed or am I wasting my time playing the game.

ยซ134

Answers

  • Yosca
    Yosca Posts: 17,870
    edited April 2022

    Hello @Chris20 Sorry, you had this experience ๐Ÿ˜• As you can read in the main Support thread here a fix has been made. This fix will be sent to your game. Just make sure your game and device has the latest updates.

  • Chris20
    Chris20 Posts: 26

    Level 3

    Unfortunately my laptop doesn't allow for updates now, there isn't any free space. I would have thought the game would automatically bring back any friends as it was a problem your end.

  • Lindark
    Lindark Posts: 5,713

    Would you be able to try downloading the app on your phone or laptop (if you make more space) and try playing that way instead of through Facebook? That may make a difference :)

  • Chris20
    Chris20 Posts: 26

    Level 3

    I've always played the game on my laptop by logging into Facebook. I'm unsure of why I have to download it again, will this not mean I have to start from level 1 again when I'm on level 1734.

  • unknownh24g
    unknownh24g Posts: 1,127
    https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2152854#Comment_2152854

    Don't care about that. He didn't understand what you said. As @Yosca said, the fix will reach to your account soon.

  • Chris20
    Chris20 Posts: 26

    Level 3

    Ok thanks

  • Chris20
    Chris20 Posts: 26

    Level 3

    Can you advise when this will be fixed.

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @Chris20

    Did you try using a different browser? (chrome, mozilla, edge etc)

    Updating Windows and making sure computer has at least 2 GB of free storage may help the game run smoothly on your computer. These tips are always advised.๐Ÿ™‚

    Make sure your browser is up to date. Check it out by clicking this link

    Also try to log out from Facebook account - clear browser cache (more infos here) - restart device - log in

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello again @Chris20

    If nothing works, would you mind telling me your game ID?

    It's a number associated to your account

    How to find your user ID on Soda app: here

    How to find your user ID on Facebook site: here

    Thanks!

  • Chris20
    Chris20 Posts: 26

    Level 3

    Hi Pitty_Kitty

    My user ID is 1155666632


    Thanks

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