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Temporary issue with receiving lives from team members

Hi everyone!
Currently, we're having a temporary issue where players are unable to receive lives from their team members in Candy Crush Soda Saga. When you try to receive a life from a team member you may get an error saying no network connection. The issue is present across all devices.
We're really sorry for the inconvenience and are working on a fix for this issue. I'll let you know once it is being rolled out and the issue is fixed!
Update 23 of May 2022:
This issue is fixed in the new update being released later today. If you still have the issue, please update your game and check if it is fixed. Please let us know if it still is not working for you and we'll help!
Comments
For the last 2 days now, I click on accept to accept lives from others players & the hourglass comes up, but I never get the lives. I have never had this issue before & hope you get it resolved soon.
- Report
0 · Helpful Woah! Sweet Love HahaHello @Laurie_Dawson and welcome to Soda community!
Let's understand what's going on in your game 🙂
Please try these standard troubleshooting steps and we'll move on from there
*depending on the type of the device you can clear cookies/cache of your device or cache of Soda app directly (Android). More info here. Be careful not to click "clear data" which deletes your boosters
Let me know if the issue persists after these, please 🙂
Thanks!
- Report
0 · Helpful Woah! Sweet Love HahaYesterday on May 17 I purchased extra lives twice and did not receive them. Also, today one of my "friends" sent me a life and it didn't come through either. My lives that I paid for need to be reinstated. Thanks!
- Report
0 · Helpful Woah! Sweet Love HahaHello @LeSare_ and welcome to Soda community!
Sorry to hear about this.
First off, I kindly ask you to remove your email address from your comment. Such private infos cannot be shared on public discussions of this forum as a precaution. To edit your comment you have less than 24 hours, please click cogwheel icon at the top right of the comment and click "edit". Remove email address and save comment.
This forum is not able to handle purchases issues, I'm sorry. Please contact Player Support to ask them to send the items you paid for. How to contact Player Support: read here
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As for the problem with friends' lives, I'd like to know more about it, so I can report this to community manager. Do you see any connection error in you game profile settings, by chance?
Let me know, thank you! 🙂
- Report
0 · Helpful Woah! Sweet Love HahaClicking on the link to get lives just results in a spinning hourglass that never stops spinning. I can send lives without any problems.
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1 · 1Helpful Woah! Sweet Love HahaMe too
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0 · Helpful Woah! Sweet Love HahaHappening to me too! I need my lives.
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0 · Helpful Woah! Sweet Love HahaHappening to me as well and when my team won a second soda squad chest, I did not get any rewards!
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1 · 1Helpful Woah! Sweet Love HahaHello and welcome to the Community @anitag2728 @Lisa_Smits @melrennae
I am sorry to hear you had a problem with receiving lives from your team members. You can try these steps below 👇 and hopefully you won’t have this experience again.
You can try this: provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
In case you have the same issue again after troubleshooting please let me know, so we can report it!
Have a Sodalicious day 🙂
- Report
0 · Helpful Woah! Sweet Love HahaHello again! In addition we were just told the Studio is aware of this and already working on a fix!
- Report
0 · Helpful Woah! Sweet Love Haha