Lost progress Apple Sign In after Update

so_steph

Hey,

my Apple log-in has stopped working since I updated the game. Now the sign in is finally working, I have lost all my progress

I have gone from lvl 3160 to lvl 11. Is there anyone out there that could please help me?

pillow6

Go here. https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

Pitty_Kitty

Hello @so_steph and welcome to Soda community!

I'm sorry to hear about this.

Please check out this guide, it might help you get your levels back👉️ HERE

If you can't retrieve your progress then please contact Player Support (customer service) and ask them to manually put you at the desired current level:

• 📱Contact Player Support from mobile device: open soda app - visit settings- click "?" Icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Selects topics: "problem with my game" and "game didn't save". Explain your problem, add your current level and send.

Check out this guide for directions step by step: 👇️

How to contact Support from the game app to report Lost progress issues!

Yosca

Welcome @so_steph

Hopefully you can find your progress via the link @Pitty_Kitty mentioned.

If you do have to contact Player Support I'm a bit worried if they can help you restore your progress. Apple Sign In is an entirely different kind of account than a King or Facebook account. E.g. it is not possible to sync an Apple Sign In account with a Facebook or King account, which is possible between Facebook and King account. Hopefully Player Support can help you with this, and I'd appreciate it if you let us know if it's possible.

Here's a link to everything we know about Apple Sign In 👉 click here.