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My game glitched causing me to lose a round I had just won
I was playing the level for a few days and I decided to spend the 1.99 at the end to purchase more moves and win the level. As I won the leftover moves started converting to points as it does and before it finished the game just jumped off and landed on my home screen (something it has never done before)! When I got back into the game it is showing like that level hasn't been won! I'm trying to see if I can get my level or my money back. I'm a loyal player for many years.
Answers
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Hello @mscadia and welcome to Soda community!
I'm sorry to hear about this!
In this case you should ask Player Support (customer service) if it's possible to get a refund/replacement of item lost due to glitch. This community forum is not able to handle refunds nor purchases issues due to the fact they contain sensitive infos of the players, I'm sorry
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- 📱How to contact Player Support from mobile devices: open soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Explain your problem and send. Player Support will be able to have access to your history of transactions.
Check out this guide for directions step by step: 👇️
How to contact Player Support from the game to report Purchase issues!
- 💻️If you don't play Soda on mobile device then contact Support from here. Select: "problems with my purchase" and "purchased items not received". Explain the problem.
- It might be helpful to add your game user ID in the form so your gaming account can be easily located by support.
How to find your user ID on Soda app: here
⚠️ If you didn't receive any of the items you purchased, then asking for a full refund would be your best choice.
Please read 👉️HERE for more directions on how to ask for a full refund.
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Hopefully the crashing problem was a one off event but do let me know if it's recurring. Here is a guide that might be helpful in such cases:
