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wifi connection

J1966
J1966 Posts: 1 Newbie

Every time I'm in the game it tells me that my wifi is not connected how can that be when I'm playing the game

Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 7,278 Soda Moderator

    Hello @J1966 and welcome to Soda community!

    I'm sorry to hear about this. Which device are you using?(make and model)

    Let's check first if troubleshooting helps

    • Do you read a connection error ("there was a connection errror, try again in a bit") when you visit profile settings in soda app? Let me know

    If you don't see it, please go ahead and:

    • check for Soda and device updates
    • check that your device has at least 2 GB of free storage
    • provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
    • you might need to repeat the steps above 3-4 times

    *it depends on on the type of the device. Read all details here.

    If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

    If you own Apple mobile, visit Settings - Safari - Clear History and Website Data


    Let me know if it works 🙂

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