Everything has disappeared from my game

Pitty_Kitty · December 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2496792#Comment_2496792

Hello!

clearing cache does not delete boosters. I do it pretty frequently myself to be sure of it so I'm a bit confused as to what might have gone wrong in your device, I'm very sorry to hear about this. Clearing data does delete all boosters information stored in your device.

If they don't come back when you restart the app, log in to your account and play levels then they might be lost for good. If you purchased boosters, it's possible to ask Player Support to reinstate them. Visit this page to know how to contact them.

If you lost your boosters already, you might consider to reinstall the app altogether to see it the blank map disappears and the app is finally able to load the current theme. Reisntalling the app deletes boosters and lives permanently. Only progress and gold bars can be restored anytime anywhere through your King account

laureyanne · December 2022

Thanks so much for your help. I did only delete cache, and not data, after reading all suggestions. Once i lost all my boosters, I deleted both. But that was after 3 times of reinstalling. I've uninstallerd and reinstalled so many times. I'll just keep on playing to progress. I feel bad for my team that has a deadbeat taking up space now, though. I'm not sure if they can eventually delete me.

Thanks, again!!!

laureyanne · January 2023

60+ levels, numerous uninstalling and reinstalling, restarting phone, loss of boosters. Should I give up now? Support told me to play a different King game, but I'm not sure I trust them. 😭

Pitty_Kitty · January 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2511091#Comment_2511091

Hello!

I see, I'me very sorry to hear about this. Let me ask community manager's opionion on this.

what's your game user ID?

visit this page on how find it. you would need to visit your profile settings in Soda app and tap twice on King logo to retrieve your ID

thanks

laureyanne · January 2023

1008746105.

Right now I'm just playing to pass levels, which is ok fun, but not fun fun. Even when I collect pass enough hard levels, I don't get Kimmy's arcade. I get an opportunity to buy a package. So...store still works. Lol