Edited by CM: 🤔 Oops! Please repost in English

lugoc2000

*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules 

KingShuvo

https://community.king.com/en/candy-crush-soda-saga/discussion/417620/servicio-tecnico-insatisfactorio

Please repost in English 😢

lugoc2000

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2777485#Comment_2777485

Good morning, I don't know if I'm the only one but I have lost booosters and rewards pass, I have contacted technical service and the responses are very slow, many emails and in the end they do not solve me, I give you an example a pass disappeared in level 11 and Technical Service what he offered me was 1 Lollipop Hahahaha absurd.

greetings

KingShuvo

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2777487#Comment_2777487

Hi Good night,

I'll move over your issue to our Moderators so that they can explain you the issue @Yosca @Pitty_Kitty

lugoc2000

I can send you proofs and emails if you wish I have more than 20

KingShuvo

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2777492#Comment_2777492

You have 20 boosters in your game and somehow that disappeared? You mean that right?

lugoc2000

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2777496#Comment_2777496

I can send you proofs and emails if you wish I have more than 20 email back and for

KingShuvo

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2777499#Comment_2777499

Can you give me your game screenshot so that i can catch you. Show your Map+Events tap

lugoc2000

I have 2 cases that were not resolved, 1 boosters that had been lost and were going to be recharged, they were never recharged and the technical support service agent did not want to believe me, the second case was making a big pass with rewards of 21 and at level 11 it disappeared, the technical support agent either didn't help me and offered me 1 lollipop for all 11 levels, that's absurd….

lugoc2000

This is one of the cases, they only charged the 8 hours but not the boosters

KingShuvo

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2777504#Comment_2777504

😔Feeling bad for you. Don't worry. Did you buy boosters or earned by playing?

Note that, If you uninstalled,reinstalled, deleted game data, login/logout then your boosters will be lost, Boosters & lives are not stored in the King Server. They only stored in your device so that you can use it online & offline both.