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Edited by CM: 🤔 Oops! Please repost in English
Comments
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@lugoc2000 Hi, Sorry I can't read your Screenshot Language ☺️. I only read English & Bengali.
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I won them playing, the ones I lost due to a phone change were fixed before.
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This is the meaaage that was send to me for the boosters, I only get the 8 hours , the buster I never gated.
Hi, christian,
Thank you for your answer, sorry for the confusion, I understand that it was not the luxury pass but the normal one. It is a pleasure to continue assisting you.
There might have been a delay in delivering the bug reward you mentioned, don't worry, I've sent the following rewards to your account:
Color Bomb: 10
Candy coloring: 2
Lollipop Hammer: 5
Striped Lollipop Hammer: 5
Free exchange: 1
Striped Candy: 8
1 Sonic Lollipop Hammer
5 candies that rearrange the board
15 gold bars
8 hours of lives
If you don't see the items, close the game and reopen it. Also, opening and then closing a level can help; sometimes it just takes a little nudge to make sure things get right.
If this happens again in the future and you think there has been a problem with your reward, please send us a screenshot showing the error, it would be very helpful for us to investigate any issues. Thank you!
I hope I've helped. If you have any questions, feel free to contact us, Christian.
Have a sweet day! 🍭
We love having you as part of our community! In the near future you will receive an email giving you the opportunity to rate and share any feedback you have regarding your support experience. Thanks in advance!
Sincerely,
Miriam
King Player Attention
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If you change you game device to a new one you will sure lose your boosters because your boosters are saved to previous device. As i said boosters are not stored in King Servers. You contacted King Support team and they gave you lost boosters but unfortunately you did not receive that in your game. Am i right? If so please reply.
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no these were boosters that I had that disappeared
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Hello @lugoc2000 and welcome to Soda community!
The community forum is not able to handle compesations, only King Players Support contacted via Soda app is able to send compesations.
I see you've already contacted King Player Support.
Did you see these items sent by Support after you closed and reoponed the game and passed a few levels to help the game reconnect?
Let me know thanks 🙂
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good morning, I was simply talking to a moderator who responded to my comment, he asked me to send him a screen shop and he will reply and I did so, now I don't understand why you are question me????? I am not asking the moderator for anything, just explaining the bad service that I have given by Customer Service in the game of candy crush soda
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I'm the moderator, that's why my comments are yellow 🙂.
I'm the one who can pass your feedback regarding your conversation you had with King Player Support on to Community Manager (King employee), that's why I'm asking you questions to better understand the situation.
Community forum doesn't deal with compesantions but we can collect and forward feedback to the people in the charge of these situations
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ok hello again, the situation was never resolved, they only charged me for 8 hours but not the boosters, when I complained, they told me that the booosters had been charged, I insisted that they not and that they check and they simply left it that way..☹️
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Ok, could you send me the ticket number that should be visible on the email which the King employee replied you with?
Thanks
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