I purchased a special deal and it didn't get into my account
I'm located in Brazil and my mom wanted help purchasing a special deal in this game and we purchased it. However, the problem is that the things she bought had never got into her account.
I need help resolving this issue, please.
She plays on an Android.
Note: she bought it via PIX because it was available on Google Pay. I just saw this game doesnt support this kind of payment. However, the money was already discounted from her account, so she must receive a reimbursement or the item. How can you help me with that?
Answers
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Hello @Pavspavspavs and welcome to Soda community!
I'm sorry to hear that. in case of refunds the options are:
- report a problem through Google Play (advised in case of full refunds)
Please read 👉️HERE for more directions
- contact King Player Support and send them your purchase receipt when a King agent reaches out back to you
How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". To ensure a better service, please fill in the form by selecting "Purchase Issues or Questions" and the subtopic that applies to your case the most. Explain your problem and send.
Please read 👉️HERE for more directions
- issue a dispute through your credit/debit card account or bank account where money was taken from
Visit the website of your card or bank account for more infos
Hope it helps
