Candy Crush Soda Saga

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Candy Crush Soda Saga

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Played before button not responding

I got a new phone, so I reinstalled the candy crush soda app. I click on "Played before?" to connect my saved progress, and the button doesn't respond. I uninstalled and reinstalled the app, no change. I opened up my phone settings>apps and cleared cache and data, and still the button is unresponsive. Is there anyway to recover my saved progress where I'm around level 4300, or am I stuck having to start all the way over at level 1?

Accepted answers

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3059284#Comment_3059284

Thanks. So I got a reply and the only solution (work around) right now is try to update the Android System Webview :

Go to settings > apps and select Chrome application.
Tap on Disable (this will disable the chrome browser)
Go to Google PlayStore and search for webview
Tap on Android System Webview in the search results.
Tap on Update. (This will update the webview)
To verify the webview version , Go to settings > apps > Android System Webview > version.
Re-enable the Chrome; Go to settings > apps and select Chrome application. Tap on Enable (this will enable the chrome browser)

A fix will be there in due course, but I don't when. Hopefully the work around will work.
Or you could continue playing on your old device 🙂

All comments

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3059790#Comment_3059790

I’m very happy to hear this @hollywobbbbbly

Happy Crushing! 🍭

hollywobbbbbly

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3059386#Comment_3059386

You are amazing, and it worked!! As soon as I did that and went into candy crush soda, it let me link my account and I have my progress back! Thank you thank you times a billion!

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3059284#Comment_3059284

Thanks. So I got a reply and the only solution (work around) right now is try to update the Android System Webview :

Go to settings > apps and select Chrome application.
Tap on Disable (this will disable the chrome browser)
Go to Google PlayStore and search for webview
Tap on Android System Webview in the search results.
Tap on Update. (This will update the webview)
To verify the webview version , Go to settings > apps > Android System Webview > version.
Re-enable the Chrome; Go to settings > apps and select Chrome application. Tap on Enable (this will enable the chrome browser)

A fix will be there in due course, but I don't when. Hopefully the work around will work.
Or you could continue playing on your old device 🙂

hollywobbbbbly

Oh duh, I can't believe I didn't think of getting it off my old phone, how silly of me I am so sorry 😂 my player ID is 1226379409

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3058284#Comment_3058284

Hi @hollywobbbbbly I got a reply 🙂

Please try to update the Android System Webview:

Go to settings > apps and select Chrome application.
Tap on Disable (this will disable the chrome browser)
Go to Google PlayStore and search for webview
Tap on Android System Webview in the search results.
Tap on Update. (This will update the webview)
To verify the webview version , Go to settings > apps > Android System Webview > version.
Re-enable the Chrome; Go to settings > apps and select Chrome application. Tap on Enable (this will enable the chrome browser)

Let me know if it works 🤗

Yosca

Hi again @hollywobbbbbly I am so sorry 😕

If you can still access your 'old' device you can find your Player ID there. Player ID is on every device when you use the same login account.

Have you tried to force close and open the game app several times in a row?

hollywobbbbbly

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3057962#Comment_3057962

Of course, and thank you so much for your reply and for trying to help me recover my progress, I appreciate it so much!

App version is 1.267.4

Phone information:

Moto g stylus 5g 2023 and android version 13. I saved my progress via Facebook. I can't get to my player ID, as my profile won't load and when I tap on Played before nothing comes up, only options that come up are in the attached screenshot. If I try to click on any of the buttons other than the sound and music ones, they don't respond so I can't access anything related to my profile to then click on the King logo. Is there any other way to access my player ID since I don't have an option for my profile in the app?

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/449730/played-before-button-not-responding

Welcome to Soda Community @hollywobbbbbly

I am sorry you have this problem. Could you check and let me know what version of the game you have? (Check your AppStore/Google Play) What kind of new device are you playing the game on (make and model please) For Android Settings- About Phone - (for example Model number SM-695F) For iPhone Settings -General -About - (for example Model number MRY42QL/A)

Also did you save the game using a King account or Facebook account? Last but not least, what is your Player ID? Click HERE how to find it.

hollywobbbbbly

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3057719#Comment_3057719

Thanks so much for your reply, I appreciate it. Unfortunately I'm still not having any luck 😭

DieOmimi

Hi @hollywobbbbbly warm welcome to our community at Candy Crush Soda Saga.

I’m sorry to hear this! I’ve seen other reports and we were told please try to force close the app, restart your device and try to log in. You may have to repeat this a few times.

Let us know if this works.

Have a nice weekend. 🦋

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3059284#Comment_3059284

Thanks. So I got a reply and the only solution (work around) right now is try to update the Android System Webview :

Go to settings > apps and select Chrome application.
Tap on Disable (this will disable the chrome browser)
Go to Google PlayStore and search for webview
Tap on Android System Webview in the search results.
Tap on Update. (This will update the webview)
To verify the webview version , Go to settings > apps > Android System Webview > version.
Re-enable the Chrome; Go to settings > apps and select Chrome application. Tap on Enable (this will enable the chrome browser)

A fix will be there in due course, but I don't when. Hopefully the work around will work.
Or you could continue playing on your old device 🙂

All comments

DieOmimi

Hi @hollywobbbbbly warm welcome to our community at Candy Crush Soda Saga.

I’m sorry to hear this! I’ve seen other reports and we were told please try to force close the app, restart your device and try to log in. You may have to repeat this a few times.

Let us know if this works.

Have a nice weekend. 🦋

hollywobbbbbly

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3057719#Comment_3057719

Thanks so much for your reply, I appreciate it. Unfortunately I'm still not having any luck 😭

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/449730/played-before-button-not-responding

Welcome to Soda Community @hollywobbbbbly

Also did you save the game using a King account or Facebook account? Last but not least, what is your Player ID? Click HERE how to find it.

hollywobbbbbly

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3057962#Comment_3057962

Of course, and thank you so much for your reply and for trying to help me recover my progress, I appreciate it so much!

App version is 1.267.4

Phone information:

Yosca

Hi again @hollywobbbbbly I am so sorry 😕

If you can still access your 'old' device you can find your Player ID there. Player ID is on every device when you use the same login account.

Have you tried to force close and open the game app several times in a row?

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3058284#Comment_3058284

Hi @hollywobbbbbly I got a reply 🙂

Please try to update the Android System Webview:

Go to settings > apps and select Chrome application.
Tap on Disable (this will disable the chrome browser)
Go to Google PlayStore and search for webview
Tap on Android System Webview in the search results.
Tap on Update. (This will update the webview)
To verify the webview version , Go to settings > apps > Android System Webview > version.
Re-enable the Chrome; Go to settings > apps and select Chrome application. Tap on Enable (this will enable the chrome browser)

Let me know if it works 🤗

hollywobbbbbly

Oh duh, I can't believe I didn't think of getting it off my old phone, how silly of me I am so sorry 😂 my player ID is 1226379409

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3059284#Comment_3059284

Thanks. So I got a reply and the only solution (work around) right now is try to update the Android System Webview :

Go to settings > apps and select Chrome application.
Tap on Disable (this will disable the chrome browser)
Go to Google PlayStore and search for webview
Tap on Android System Webview in the search results.
Tap on Update. (This will update the webview)
To verify the webview version , Go to settings > apps > Android System Webview > version.
Re-enable the Chrome; Go to settings > apps and select Chrome application. Tap on Enable (this will enable the chrome browser)

A fix will be there in due course, but I don't when. Hopefully the work around will work.
Or you could continue playing on your old device 🙂

hollywobbbbbly

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3059386#Comment_3059386

You are amazing, and it worked!! As soon as I did that and went into candy crush soda, it let me link my account and I have my progress back! Thank you thank you times a billion!

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3059790#Comment_3059790

I’m very happy to hear this @hollywobbbbbly

Happy Crushing! 🍭

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