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Why does nobody want to help?
I raised a ticket with Support via the game, they initially replied and I responded proving I had not received my prize from taking the throne in Bubble Gum Hill
A CM kindly reached out and offered to help and Support replied, and responded once again showing I had not received my prize and again I have heard nothing since - I contacted the CM twice about this but I have now heard nothing from them.
As I am sure anybody would feel as I do - which is ignored and nobody wants to help.
Answers
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Hi dear.
Very sorry that you feel that way. Actually everyone in this community is very helpful. But as your case have been reached to CM and player support so we cant help you more than that. Please send a PM to relative CM and provide them your ticket number. All CMs are very cooperative. They will take surely an action on it.
Last week it was a little long weekend. Please do it now as i told you. And i am sure your matter will be solved.
Best of luck.😀
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Thank u
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I didn’t mean the community - I meant support.
the community is great.
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Hi @suzekit @LadyRaffie @Lola_Pop,
Been a very busy week. Believe the 2 CM's I tagged for you above, will be in tomorrow. As been suggested above, you might want to PM both CM's with your Support Ticket.
Bubblegum hill still has issues.
Here is my post on 9/14/2020 along with the CM's post at:
- Update on the Bubblegum Hill - Page 110 — King Community
- https://community.king.com/en/candy-crush-soda-saga/discussion/295531/update-on-the-bubblegum-hill/p110
The CM's are great on solving issues, so give them a little time to get back with you.
Thx & Welcome To The King Community - Origins7 Dale, 😀
9/16/2020
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Hello @aijaziqbal @Spinnifix and @Origins7_Dale !
We've already cleared it with @suzekit , haven't we? 😀
Unfortunately, there's nothing else we can do on our side, but I wanted to thank you three for always being there for your fellow players. It makes my day much better when I see how much you care! ❤️
@suzekit , I'm really sorry we can't help you further!
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Hello @suzekit !
I would suggest the next time you get rewards, take a picture of them !! You will then go to support. I'm sorry for you. I know it well. If it's free rewards, don't hurt so much and ignore it. Only when buying, could I help you!
Good luck
Thanks also to @Lola_Pop to thank us for our good work.
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All I have sent screenshots and still support won’t credit me - really sad about the whole thing to be honest.
i proved I had received 2 gold bars and that I had not received the hammers or lives.
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Hello! I have put a survey about customer service on my profile. Would you please vote? thank you
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