Candy crush soda will not connect to the internet
Best Answers
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Hello and welcome to our beautiful community
Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please empty the cache and restart.
Otherwise please get in touch!
Good Luck
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Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck
I want to help you and navigate you better through the community.
Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.
I wish you a nice day & have fun 😊 I am always available for questions and help.
Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified. 💖
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Hello and welcome to our community
Please go to the help center. Either in your game or here on this page. Look for your problem. Otherwise you have to uninstall and reinstall it. Only when uninstalling can booster and life be lost, as it does not save your device.
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Please do not publish any email addresses or personal data here! Many Thanks
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@Kay_Kupkake Hi and welcome, If this is the issue you are receiving below unfortunately the only fix for this is to unistall and reinstall the game but if this is a mobile device you will LOSE and stored BOOSTERS and LIVES
Thank you
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Answers
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@Val60 Hi and welcome, are you getting any error messages is your issue like the one below
Unfortunately if it is the problem above the only fix for this at present is to uninstall the game , but if you are playing on a mobile device you will only keep your level and gold bars you will LOSE any stored BOOSTERS and LIVES
If this is not the issue please let us know any error messages you receive or try to provide a screenshot
Hope this helps
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There is a problem with the game right now. The studio is working hard to fix the issue. Just make sure your game and device are up to date.
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Hello and welcome to the sweet King community.
Other players are having this problem, maybe it's just a temporary server crash. As Freddy told you, please let us know if you were able to fix it. Otherwise, please provide the requested images.
Thank you
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Hi and welcome to the community.
Connection issue is a complex issue and see if you can show us the screenshot for proper advice but if you updated, log out, restarted your device and login again and still not working then i am sorry but reinstallation is the solution left. But you will lose your boosters and lives but your progress and goldbars can be recovered.
Thanks.
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Welcome to Sweet King Community! 👑
You can see QueenB the Community Manager has answered players for similar your problem that I hope you can understand to read it and follow these troubleshooting steps :
The connection issue is still under investigation as this is something we have been unable to reproduce!
We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.
Disclaimer - What can affect connectivity:
- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance
So this is what we recommend:
Android - Delete the game app and clear Google Play Store cache:
1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the cogwheel
- Tap on the "?" mark
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
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Anyone else had that happen?
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Yes, you need to be online in order to use gold bars
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It's just super annoying because I am on a super hard level and this is the first time I am close! Ugh!!
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Hi dear very sorry about that. But technical issues are there and when these things happen nobody likes it. Have patience with us. Hopefully it will be sort out soon.
Best of luck for your hard level.
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