Unable to connect to App Store / internet

Lousub20 · October 2020

i am playing candy crush sage and candy crush soda on my iPad and it has this week stopped connecting to App Store and saying that i do not have an internet connection.

my connection is fine, my iPad is up to date and so are both games. I have also re-set my apple password and this has not fixed the problem

Can anyone help ?

Freddy_ · October 2020

@Lousub20 Hi and welcome, there is an issue that is currently being investigated and hopefully we will havce some news on this soon.

Please see post below for further information

https://community.king.com/en/candy-crush-soda-saga/discussion/311274/store-unavailable-purchase-issues-under-investigation

Hope this helps

aijaziqbal · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/314555/unable-to-connect-to-app-store-internet

Hi and welcome to the community.

As explained above that there is a connection issue at the moment and studios are working on it. Hopefully it will be fixed soon. But to make sure that your device is in perfect condition please also clear cache from the Safari of your game settings.

Thanks.

[Deleted User] · October 2020

Sorry that you unable to spend money with these games. The studio should have it fix soon. They are losing their income.😂 Just keep checking for latest update.

Diamond_Lim · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/314555/unable-to-connect-to-app-store-internet

Welcome to Sweet King Community! 👑

Don't worry! Their team is still tested then fixed it soon. Mostly of the players have asked this problem too :

https://community.king.com/en/candy-crush-soda-saga/discussion/311274/store-unavailable-purchase-issues-under-investigation

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

Lousub20 · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/314555/unable-to-connect-to-app-store-internet

I have managed to solve my problem, I downloaded the apps onto my iPhone and did not have any connection problems so i deleted the apps from my iPad and reinstalled them and i am able to log in and connect with no problems !

[Deleted User] · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1129250#Comment_1129250

That is awesome! Did you lose any boosters?

Lousub20 · October 2020

Unfortunately yes. It took me back to last week when it stopped connecting to the internet. But as i was worried when it stopped connecting I didn’t play too much so was only a few levels behind.

[Deleted User] · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1129375#Comment_1129375

Next time if you have to uninstall the game again (let's hope not) try back up onto iCloud or iTunes. I saw some players did that and was able to keep all the boosters. Happy Crushing!

Rock2233 · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1129250#Comment_1129250

Awesome. . Welcome to this wonderful community y

Unable to connect to App Store / internet

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