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Temporary issue with receiving lives from team members
Hi everyone!
Currently, we're having a temporary issue where players are unable to receive lives from their team members in Candy Crush Soda Saga. When you try to receive a life from a team member you may get an error saying no network connection. The issue is present across all devices.
We're really sorry for the inconvenience and are working on a fix for this issue. I'll let you know once it is being rolled out and the issue is fixed!
Update 23 of May 2022:
This issue is fixed in the new update being released later today. If you still have the issue, please update your game and check if it is fixed. Please let us know if it still is not working for you and we'll help!
Comments
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For the last 2 days now, I click on accept to accept lives from others players & the hourglass comes up, but I never get the lives. I have never had this issue before & hope you get it resolved soon.
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Hello @Laurie_Dawson and welcome to Soda community!
Let's understand what's going on in your game 🙂
Please try these standard troubleshooting steps and we'll move on from there
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*depending on the type of the device you can clear cookies/cache of your device or cache of Soda app directly (Android). More info here. Be careful not to click "clear data" which deletes your boosters
Let me know if the issue persists after these, please 🙂
Thanks!
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Yesterday on May 17 I purchased extra lives twice and did not receive them. Also, today one of my "friends" sent me a life and it didn't come through either. My lives that I paid for need to be reinstated. Thanks!
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Hello @LeSare_ and welcome to Soda community!
Sorry to hear about this.
First off, I kindly ask you to remove your email address from your comment. Such private infos cannot be shared on public discussions of this forum as a precaution. To edit your comment you have less than 24 hours, please click cogwheel icon at the top right of the comment and click "edit". Remove email address and save comment.
This forum is not able to handle purchases issues, I'm sorry. Please contact Player Support to ask them to send the items you paid for. How to contact Player Support: read here
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As for the problem with friends' lives, I'd like to know more about it, so I can report this to community manager. Do you see any connection error in you game profile settings, by chance?
- which device do you play on? (make and model)
- do you play on Soda app installed on your device? or on Facebook website on your computer?
- does your device have at least 2 GB of free memory storage
- what is the latest Soda app version installed on your device?
- what is the user ID associated to your gaming account? To find this number on Soda app, please read here
- How to find your user ID on Facebook site: here
Let me know, thank you! 🙂
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Clicking on the link to get lives just results in a spinning hourglass that never stops spinning. I can send lives without any problems.
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Me too
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Happening to me too! I need my lives.
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Happening to me as well and when my team won a second soda squad chest, I did not get any rewards!
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Hello and welcome to the Community @anitag2728 @Lisa_Smits @melrennae
I am sorry to hear you had a problem with receiving lives from your team members. You can try these steps below 👇 and hopefully you won’t have this experience again.
You can try this: provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
In case you have the same issue again after troubleshooting please let me know, so we can report it!
Have a Sodalicious day 🙂
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Hello again! In addition we were just told the Studio is aware of this and already working on a fix!
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