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Temporary issue with receiving lives from team members

245

Comments

  • Connie_Vold
    Connie_Vold Posts: 1

    Level 1

    I use a pc so I don't think this solution applies. I restart my pc every day and play on Facebook.

  • Yosca
    Yosca Posts: 17,870

    Hello @Connie_Vold If you have the same issue; a spinning hourglass and not receiving lives, you should receive it too. The Studio is working hard to fix it, so please be patient ๐Ÿ™‚.

  • RegMike
    RegMike Posts: 2

    Level 1

    Anyone else having difficulty accepting lives from Team? I am able to ask for assistance; however, I am not able to collect them

  • Yosca
    Yosca Posts: 17,870

    Hello @RegMike welcome to the Community.

    Yes, weโ€™ve seen more reports about problems with receiving lives and the Studio is already aware of this. They are working hard on a fix so please be patient.

    Thank you for reporting this too ๐Ÿค—

  • Laurie_Dawson
    Laurie_Dawson Posts: 3

    Level 1

    I guess I should have told you that this is happening only when I play the game on my computer. When I play on my tablet, I can collect lives from other players. I have cleared my cache & data on my computer twice & it is still happening. It's only been happening in the past 3 days. People send me lives & when I click accept, the hourglass comes up & it just keeps spinning & I never get to collect the lives. I am playing the game on the Lenovo Ideapad 3 & my browser is Firefox. Please fix as it is getting annoying!

  • Yosca
    Yosca Posts: 17,870
    Answer โœ“

    Hello @Laurie_Dawson

    We have had several reports about the spinning hourglass and this has been forwarded. The Studio is already aware. They are investigating it and working on a fix. Thank you for reporting ๐Ÿ™‚

  • Laurie_Dawson
    Laurie_Dawson Posts: 3

    Level 1

    Thanks for the timely response! I look forward to be able to collect lives again soon!

  • recently game freezes when accepting lives. timer keeps going so you have to the quit the game and life is lost. How to fix?

  • gwood0501
    gwood0501 Posts: 1

    Level 1

    I have never been able to connect to server. My internet is fine! Another way to try to get you to spend money!

Hey! Would you like to give us your opinion?