Temporary issue with receiving lives from team members

Connie_Vold · May 2022

I use a pc so I don't think this solution applies. I restart my pc every day and play on Facebook.

Yosca · May 2022

Hello @Connie_Vold If you have the same issue; a spinning hourglass and not receiving lives, you should receive it too. The Studio is working hard to fix it, so please be patient 🙂.

RegMike · May 2022

Anyone else having difficulty accepting lives from Team? I am able to ask for assistance; however, I am not able to collect them

Yosca · May 2022

Hello @RegMike welcome to the Community.

Yes, we’ve seen more reports about problems with receiving lives and the Studio is already aware of this. They are working hard on a fix so please be patient.

Thank you for reporting this too 🤗

Laurie_Dawson · May 2022

I guess I should have told you that this is happening only when I play the game on my computer. When I play on my tablet, I can collect lives from other players. I have cleared my cache & data on my computer twice & it is still happening. It's only been happening in the past 3 days. People send me lives & when I click accept, the hourglass comes up & it just keeps spinning & I never get to collect the lives. I am playing the game on the Lenovo Ideapad 3 & my browser is Firefox. Please fix as it is getting annoying!

Yosca · May 2022

Hello @Laurie_Dawson

We have had several reports about the spinning hourglass and this has been forwarded. The Studio is already aware. They are investigating it and working on a fix. Thank you for reporting 🙂

Laurie_Dawson · May 2022

Thanks for the timely response! I look forward to be able to collect lives again soon!

anitag2728 · May 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2210198#Comment_2210198

Thank you. I'm on a PC using Facebook.

ShirleySparkes · May 2022

recently game freezes when accepting lives. timer keeps going so you have to the quit the game and life is lost. How to fix?

gwood0501 · May 2022

I have never been able to connect to server. My internet is fine! Another way to try to get you to spend money!

Temporary issue with receiving lives from team members

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