Lives

honey1976 · July 2022

I'm having a problem retrieving lives that my friends have sent me. I think there is a glitch because it sleek says I have 999 gold bars and I know there not right. Can someone please help me?

FluffyDinosaur · July 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2309960#Comment_2309960

That's great to hear, thanks for letting us know. We're still investigating the issue to make sure it does not happen to anyone else.

pillow6 · July 2022

Please force to close app, clear cache, log out then log in.

Yosca · July 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/375992/lives

Hello @honey1976 welcome to the Community 🙂

What kind of problem do you have with retrieving sent lives? And what about the gold bars? Is it too little you see, or too much? Please provide me with some more information so we can help you.

honey1976 · July 2022

When I try to retrieve my lives that my friend sent me, it will not let me and it's days I have 999 gold bars and I know I don't have that many. How can I retrieve my lives?

Yosca · July 2022

Hi again @honey1976

Please try the troubleshooting and follow all the steps; hopefully this will fix it:

provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

Let me know if it helps 🙂

honey1976 · July 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2297003#Comment_2297003

I tried this but it didn't not work

Yosca · July 2022

Did you go through all the steps I advised you @honey1976 ?

honey1976 · July 2022

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2297432#Comment_2297432

This didn't not help. I've also uninstalled the app and then reinstalled the app and that didn't help either

Yosca · July 2022

Hello @honey1976 I checked with the team and there is no issue. I still need to know what problem do you have with your gold bars. Are you seeing too many or too few gold bars in your game? 🤔

And would you mind answering me all the questions below?

Do you play via King or Facebook account?
Which platform do you use? Browser or app?
What device do you play on? Make and model
Which version Operating System do you have?
Which version of the Soda app do you have?
What is your Game ID? Tap or click HERE how to find
Can you show me a screenshot of your whole map? How to take a screenshot: https://www.take-a-screenshot.org