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Hi again @honey1976
Please try the troubleshooting and follow all the steps; hopefully this will fix it:
provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
Let me know if it helps 🙂
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Hello @honey1976 I checked with the team and there is no issue. I still need to know what problem do you have with your gold bars. Are you seeing too many or too few gold bars in your game? 🤔
And would you mind answering me all the questions below?
- Do you play via King or Facebook account?
- Which platform do you use? Browser or app?
- What device do you play on? Make and model
- Which version Operating System do you have?
- Which version of the Soda app do you have?
- What is your Game ID? Tap or click HERE how to find
- Can you show me a screenshot of your whole map? How to take a screenshot: https://www.take-a-screenshot.org