Why is my game freezing at end of every round? Not recording any progress. I have re-set

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2379029#Comment_2379029

Two further observations: (1) graphics also freeze after a "bake a slice" loss, and more importantly, (2) it has something to do with cursor movement. After a loss, the graphics don't freeze until you move the cursor, and they won't resume if you keep it moving.

So, as a workaround, I go click where I need to, then let go of my mouse. Several seconds later (usually) animation resumes, and it recognizes that click, so you can do that again for the next click. The added delay between games is not as bad as restarting the app, and you don't lose any accumulated quests.

All comments

Hello @debinpa welcome to the Community. I am sorry to hear your game freezes when you lose a level.

Unfortunately, more players experience the freeze when a level is lost. This has been reported and the Studio is trying to find a fix. You can find 👉 here the main thread.

A player found this out: “Two further observations: (1) graphics also freeze after a "bake a slice" loss, and more importantly, (2) it has something to do with cursor movement. After a loss, the graphics don't freeze until you move the cursor, and they won't resume if you keep it moving.

Scorpian68

what is going on with Candy Crush Soda.? I play my game and then at the end it freezes. I loose and everything stays the same.

I have to close the program. I cannot advance.

debinpa

The screen freezes after losing a game and the game tries to bring up the part about how many gold bars I have.

I'm running Windows 10 with the app. It started doing this after the last Windows 10 release with level 2742.

I've deleted and reinstalled the app and it didn't help. It doesn't freeze when I win the game.

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2379508#Comment_2379508

Hello @rizla_rizla We only use English in the King Community to ensure that everyone understands and can be understood. Please repost in English and check our House Rules

Yarla

Each time at the end of a level, zero turns, the game is freezing.

I have to start up again and the same thing happens again.

I play the game on my computer, Packard bell, imdia S2185

My game ID is: 5001889391

rizla_rizla

*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules

dzidziak86

Hello! I have the same issue. I play on Soda app downloaded from Microsoft Store in my pc. Also I lost all my boosters, everything is gone. Plus game says I only logged in for the 4 days in the row, even though yesterday I had almost 100 days in the row. It is really disappointing and I lost my will to play. I was collecting all the boosters for a long time.

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2379029#Comment_2379029

Hello @Jeeves All we know is that the Studio is aware of it, and is trying to find a fix. It’s more complicated than they thought. I fully understand that this is very annoying 😔 I’m sorry, you'll have to be patient a little longer. It's not like they can snap their fingers and it's solved.

Jeeves

Still waiting to hear or see a resolution to the "very clearly consistent" King problem on CC soda. Game freezes up at the end of play (when turns go to "0"). On my PC as discussed earlier.

Any idea when this will be resolved???

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2377699#Comment_2377699

My game Id is 7029238753

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2377699#Comment_2377699

Game ID 8359170636

Elleni42

Moe..

Ur not alone moe..😅😅

It crashes so many times..i play of my phone, android..im so tired of this..

I wanna play n i can't, its constantly crashing, i see alot of ppl complaining about this...

Hello @HaMa @Gary_CA @Eugest Thank you for reporting. Can you please provide me with your Game ID? How to find please click on the green 👉 here

We reported it and the Studio is aware of it. As soon as we know more, we’ll report it in the Community. 🙂

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2377380#Comment_2377380

Here's a freeze before a question.

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2376652#Comment_2376652

I am having this too. My game freezes after I lose a round, in mid animation. I see the message, "Are you sure you want to give up?", but neither <yes> or <no> button is clickable. It clears up after 40 minutes or so. Or I can crash out of the game.

PC O/S Windows 10 version 21H2

Same here for two days. Game graphics freeze at end of game, including ending by ESC. Cursor still moves, and if

I wait 10-20 seconds the graphics resumes and I can click the "are you sure", but it freezes for another 10-20 seconds. It doesn't freeze at other stages.

Moe15

Thank you MaHa. My issue is about the same as yours. I also play on my laptop windows 10. Very frustrating. Hope they can fix it soon.

I have no idea how to work around this. And when I logoff and restart I am missing things on my home page that I had acquired.

Think I will stop for a couple of weeks and try back.

HaMa

Hello dear @Yosca,

unfortunately, I must report the same problem. When I finish a level UNsuccessfully, there comes this little jingle, the screen gets a bit darker, and then: all I can do successfully, is close the game completely and restart it. So this means, instead of giving me the option to try again, the game just "plays dead".

I have my User ID at hand, so please let me know what to do and how to proceed.

I am playing exclusively on my laptop, Windows 10, Google Chrome -- just in case this info might be helpful. The actual level I am playing is 1814.

Best regards and hoping for a solution,

HaMa (Hazel)

PS: I just now realized that I cannot send lives to friends (this window which appears after you freshly start the game). Maybe there's a glitch somewhere in the programme?

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2376747#Comment_2376747

It has been reported to the CM @Moe15

To find your game ID, open your game app, click on profile, double click on King and you will see your ID

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Accepted answers

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2379029#Comment_2379029

All comments

Elleni42

Moe..

Ur not alone moe..😅😅

It crashes so many times..i play of my phone, android..im so tired of this..

I wanna play n i can't, its constantly crashing, i see alot of ppl complaining about this...

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2377699#Comment_2377699

Game ID 8359170636

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2377699#Comment_2377699

My game Id is 7029238753

Jeeves

Still waiting to hear or see a resolution to the "very clearly consistent" King problem on CC soda. Game freezes up at the end of play (when turns go to "0"). On my PC as discussed earlier.

Any idea when this will be resolved???

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2379029#Comment_2379029

dzidziak86

rizla_rizla

*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules

Yarla

Each time at the end of a level, zero turns, the game is freezing.

I have to start up again and the same thing happens again.

I play the game on my computer, Packard bell, imdia S2185

My game ID is: 5001889391

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2379508#Comment_2379508

Hello @rizla_rizla We only use English in the King Community to ensure that everyone understands and can be understood. Please repost in English and check our House Rules

debinpa

The screen freezes after losing a game and the game tries to bring up the part about how many gold bars I have.

I'm running Windows 10 with the app. It started doing this after the last Windows 10 release with level 2742.

I've deleted and reinstalled the app and it didn't help. It doesn't freeze when I win the game.

Scorpian68

what is going on with Candy Crush Soda.? I play my game and then at the end it freezes. I loose and everything stays the same.

I have to close the program. I cannot advance.

Hello @debinpa welcome to the Community. I am sorry to hear your game freezes when you lose a level.

Unfortunately, more players experience the freeze when a level is lost. This has been reported and the Studio is trying to find a fix. You can find 👉 here the main thread.

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2379310#Comment_2379310

Hello @Gary_CA I have passed on your work around. Thank you very much for that! 👍 Hopefully the Studio can look into this further.

Hello @Scorpian68 welcome to the Community

I am sorry to hear your game freezes when you lose a level.

Unfortunately, more players experience the freeze when a level is lost. This has been reported and the Studio is trying to find a fix. You can find 👉 here the main thread.