(FIXED ) CCSS my game will not load

Hello @joyce5959 !

We were told that the latest app update has the fix for this problem. However, from what other players reported, it's also important to download updated files for Windows in order to stop the crashing.

Here's the full comment you can also find on the main thread here:

"The solution is to install the latest Visual Studio Redistributables for 2015/2017/2019/2022

You can download them from here:

https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Choose X64 if you've got a 64-bit OS, X86 if you've got a 32-bit OS"

Let me know if it works 🙂

Hello @joyce5959

Windows operating system needs to have updated tools to be able to deploy applications. Checking if they're updated might help you solve this issue.

If you visit your Windows settings and search for infos about your device, what does the panel about Windows details say? What edition and version do you have?

Based on that info we might be able to tell which link on the microsoft.com page I shared above you should click to install the latest update for your Windows device

Hello @whodaguy

I’m sorry to hear this. Please, check for game and device updates, clear the cache (not data) reboot your device and log in.

Hope this helps 🙂