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⚠️ Solved: All events, features and season disappeared
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All events, features and season disappeared. It's been two years now that is the 3rd time that I restart the game. It's very frustrating.
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This may sound like a silly question. How do you update the game. I have never had to do it before? Thank you. User ID 12615070334
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Hello @rosakiara
If you've been playing Soda on Microsoft app and the issue started 3 days ago, then the issue is under investigation. please keep an eye on this main thread, updates on the problem situation will be posted there.
⚠️ Ongoing issue: All events, features and season disappeared
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No, not silly - I'm not sure either!!! I'm on Windows... FluffyD? Can you help us please?
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I went to the Microsoft store and I do not have the ... to click on. I went to my app settings, and it is set to update automatically.
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Go to Microsoft store, then go to Candy Crush Soda Saga, click on "update". FINALLY all back to normal!!!
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Hello @Mr_Magoo304 and welcome to Soda community!
Soda Studio has been alerted and from what we know, this issue is under investigation. Keep an eye on page 1 of the main thread, updates on the problem situation will be posted there
⚠️ Ongoing issue: All events, features and season disappeared
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3 days ago all my special events, challenges disappeared!! Please help, I loved the halloween theme
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I THOUGHT it was back to normal (it mostly is) but this is still happening:
A last wrinkle to iron out?
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Please, do not distort what I said. I said there is another way to contact Support in addition to reaching out to community. I suggested it as it may help this problem get more visibility until we have further information about the solution. No one has been told what to do, let alone stop commenting in this forum about this problem and contact Player Support instead
Player Support/Customer service and Soda Studio (King employees) have the task to deal with the game problems and fix them. Player Support can send refunds. It can be always contacted.
Community is not able to fix issues directly in the game nor send refunds. It can forward issues and feedback to Player Support and Soda Studio to escalate them, such as in this case. We can hear back from community manager who's in contact with Soda Studio only during working hours.
This is the situation.
I did say the more users comment about this in forum, as they're doing, the better it is
If you lost purchased items, they can be refunded. Please contact Player Support. more details here
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