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Since playing Wonder ball rewards after each level it freezes and I have to exit & reload every time
I am having the same issue. I am using a Windows 11 laptop and playing on Microsoft. I have tried logging out and logging in again with no change. I have attached 3 screenshots showing the sequence of screens that show. On the last screen, it won't allow you to X out of it; you have to close the application and go back in again.
I have no idea how to check for game updates.
In case you need directions:
how to take a screenshot: https://www.take-a-screenshot.org/
Save the image on your device storage if you use a computer.
Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:
Hello @Sabrina-10 and welcome to Soda community
Sorry to hear that, let's try to find out what's going on 🙂
What kind of wonderball message are you referring to? Would you be able to take a screenshot and post it here?
Which device do you use? Make and model please
What is your game ID number? HERE's how to find it on Soda app
Does the issue keep happening after troubleshooting steps? It's useful information that helps us understand the situation, thanks
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible to do in Microsoft app on computer
It freezes the game and I have to go out of game to get anywhere because you cant click out of it. Please fix as it is annoying.
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I am having the same issues. Been playing this game for years but I will be damned if I have to close out the game everytime those screen come up in order to play 'one more round'. I have Windows 10 on my tablet and have never had any issues playing before. I will definitely delete this game if I cannot enjoy playing it. Why not allow us to close this page so we can keep playing...put the game back the way it was please.
Hello @candycrazycat @Janice54
thanks for sharing the pictures 🙂 I'll forwading this issue to community manager, would you share your game ID numbers, please?
HERE's how to find it on Soda app
thanks
to check for Soda app updates, launch Microsoft Store, click on library and then "get updates"
My Game ID is 4702512970
Hi everyone,
I'm sorry you're having trouble closing the Weekly Challenge pop-up. We're working to fix this as soon as possible. In the meantime, as you have already done, try force closing the game or updating it. We have reported this to the developers on our team who are looking into fixing this but if you need further assistance, please contact our customer support team.
Thank you for your understanding.
Any update on the fix?
It is freezing when you pass a level at the new weekly contest since the prizes changed to wonderballs.Please help 😫
Thankyou.
Hello @Nanna70 and welcome to Soda community!
Soda developers are aware of this issue and are working on a solution 🙂
Hi Nanna70,
I'm sorry to hear that you're experiencing freezing issues in Soda. Could you explain a bit more when this issue happens?
Please also make sure that your game is up to date to the latest version. If it still does not work, please send us your player ID (here's instructions on how to find it) and we can investigate further.
Good luck with the weekly contest! 🤞
When you guys updated the game, it now freezes on this screen:
I have to close the game and start over. I've even unistalled and reinstalled the program. This works fine on my tablet, but not my PC. I'm running Windows 10
Welcome to Soda Community @Enelra5691
I am sorry you have this experience 😢 We had more reports from Windows players and the Studio is working on a fix. So far we don’t have an update yet.
Hello @Nanna70 and @Enelra5691
Would you kindly share your game ID number with us to help Soda develepers solve this issue?
This way they can look into your games and see what's going on
Click HERE for instructions on how to find your game ID number
thanks!
Hi, Nanna70 here.
ID number 13316115125
Thankyou
Thank you for fixing the problem!
thanks @Nanna70 !
Is the freezing issue gone @candycrazycat ? Is the weekly contest screen able to close once you click on "X" button?
Actually, I haven't encountered that screen. So, it hasn't been freezing up and not allowing me to close it.
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
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