Since playing Wonder ball rewards after each level it freezes and I have to exit & reload every time

princesstina723 · April 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/402462/since-playing-wonder-ball-rewards-after-each-level-it-freezes-and-i-have-to-exit-reload-every-time

Did you try going into your App Store and seeing if you need to update the app

jwsmom · April 2023

Same problem here. Did a reset and it worked for 2 plays. Contacted them 3 days ago and canned response was worthless. They owe me my place in the wonderballs and my extra items for not being able to advance without closing out and reopening.

mouseleteer · April 2023

User No 13795479896

Same problem I have tried logging out, binning cache, logging back in. Zilch difference. This is a big problem for people trying to play the game. It means having to shut down after each go and start up again. Must be costing the company money as surely no-one is going to pay to advance levels with this defect affecting their play.

When will this 'glitch' be fixed?

BillyWizz27 · April 2023

Hi, Any progress on a fix for my game freezing using windows 10 on attached screen

Thoroughly cheesed off with this situation.

Have to close the game every round to restart the game.

Didn't use to happen.

Do the developers not have any Q&A system before updating new features in the game. So,

Sorry to my team who I won't be able to daily help anymore.

Sorry to anyone for four in a row feature.

Sorry to anyone who picks me for the rescue buddies feature.

Sorry to my anyone teamed with me in the shipmates feature.

Sorry to my friends in the app.

But I'm not playing this game anymore until this gets fixed.

princesstina723 · April 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/403073/game-freezing-on-weekly-wonderball-screen

Try to go into your App Store and see if you need to do an update if that doesn’t work then try resetting your phone ting

Pitty_Kitty · April 2023

Hello @BillyWizz27 and welcome to Soda community!

The studio is working on it but unfortunately we don't have any more updates on the situation

I'm really sorry for the inconvenience

BillyWizz27 · May 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2627114#Comment_2627114

Thanks for the reply Tina, tried resetting the app last week. All that happened was the game reset it self, put me back to level one, lost everything. The game eventually put me back to my current level, and restored my team, but I have lost all my bonuses, Not too bothered about that, I just want the game to be fixed.

782H15 · May 2023

see question above

Yosca · May 2023

Welcome to Soda Community @782H15

I am sorry you're experiencing this issue 😔 Several Windows players are having this problem and the Studio is working on a fix. Unfortunately we don't have an update yet.

All you can do is make sure your game and device have the latest updates.

Sorry for the inconvenience.

sjarrabet · May 2023

When the game was updated to giving wonderballs as a reward for the highest # of levels at the end of each week, when this is shown everytime my game freezes and I have to exit the game and re-log in each time to continue to play. Can you please fix this?

Since playing Wonder ball rewards after each level it freezes and I have to exit & reload every time

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