Levels deleted after user agreement update

Boh10 · September 2018

After agreeing to the new user agreement, all my progress was deleted. I was around level 850 and now back to level 1! I don’t believe I was logged in, does this mean all my progress has been lost??

_Elsa_ · September 2018

HI Bah10, please follow the steps on this link to help you get your progress back: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

Sandi-2 · November 2021

Elsa hello,

I am having problems with the constant message saying I'm not connected. I haven't received any of my prizes and I've tried many things to get it to advance. I was thinking about agreeing to the terms to see if that would help but not after reading Boh10's comments. I'm beginning to wonder why I'm playing this game. Nothing ever works like it's supposed to.

Lindark · November 2021

Hi there, the comments you are referring to are from 3 years ago. Have you linked your progress to your email address previously?

Levels deleted after user agreement update

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