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Game won't load on windows 10 - ❗Under investigation
Answers
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same thing happening to me very frustrating
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That's what I got on here to find out. At least it's not just my laptop doing it. Sometimes a black screen will appear for a few seconds and others it is just a flash. I even uninstalled and installed it again after restarting my computer.
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I did the same thing still not working
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I'm using the Windows app, and not having any issues. What happens when you try to load the game? Be very descriptive so we know what's happening. If you get an error message, let us know exactly what that is as well.
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Oh no 😮
I would delete the game app and install it again and see if that does the trick.
Hope it helps 🙂
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when i click on the game it looks like it will load but for a moment looks like a black page and disappears no game at all and it keeps doing the same thing like the outline of a page and nothing
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Hello Soda players!
We heard back from community manager, at the moment this issue is being investigated by Soda Studio. There's no timeframe for the solution yet.
We'll let you when we know more, I'm sorry for the inconvenience.
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Here are some suggestions that might help with the kind permission of the Community Manager. Thanks to all the Moderators and Community Managers! @Pitty_Kitty @Yosca @FluffyDinosaur @QueenB
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Hello @debbiedeon
This issue is being investigated by the Studio. At this moment we don’t have an update.
However, there was a similar issue with Win10 before and some players downloaded the latest version of Microsoft Visual C++ Redistributable which solved the crashing problem.
You can read 👉 HERE more info!
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Let me simplify my post to minimize confusion. 🙂
1.) Suggested solution by @ruthreynals
2.) Article that explain what Microsoft Visual C++ Redistributable is and why it's crucial component when it comes to Windows application.
3.) Link to the latest supported Microsoft Visual C++ Redistributable downloads
I hope this will help everyone!
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