Not getting my purchase

Hello @Mabanster and welcome to Soda community !

I'm sorry to heat about this. Did you try to contact Player Support directly from your Soda app?

• How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Fill in the form, make sure to select the correct topic and subtopic in the form, explain your problem and send.

Check out this guide for directions step by step: 👇️

How to contact Player Support from the game to report Purchase issues!

After this step players always get an automated email first as a response.

Please check your spam/promotions email folders to see if you can find it. Then reply to the automated email so a King employee can reach out to you

Let me know how it goes 🙂

Then Player Support did reply to you. When you send them the purchase receipts they see the purchase lost items to replace and of course the items you do have in your game account. More infos here