[Being Investigated] Missing Rescue Buddies Rewards

LoFiGummy · April 24

Hey there Soda players!

We've noticed an issue where players are unable to claim the rewards given out from Rescue Buddies. The studio is currently investigating this issue and we'll update this thread with more information when we have it.

If you're experiencing this problem, please post in this thread along with your Player ID, and what device you're playing on.

Thank you for your understanding regarding this issue!

leahr · April 18

ANybody else having issues with the rescue buddy game on here? Mine won't open to let me receive my reward.

Yosca · April 18

Hello @leahr

I am sorry to hear this. Please try to force close the game, clear cache, check for updates and log back in.

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

NellaBean · April 18

I'm having the same problem with Rescue Buddies. I followed the steps and it still doesn't work.

leahr · April 20

Yup same, and didn't get the reward now since the game is gone🙄

Yosca · April 20

Hello @leahr @NellaBean

Please contact King Player Support for this. If you happen to play on Windows app, you can contact directly from the device:

click on the blue gear
click on question mark
click on “technical and connection issues”
click on “thanks for reaching out”
scroll down to “contact us” select topic “events or features issues” subtopic “I didn’t receive my reward”

If you don’t play on Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find it.

latentdaeva · April 22

I haven't been able to claim my Rescue Buddies reward for two days.

Yosca · April 22

Welcome to Soda Community @latentdaeva

I am sorry about this. The Studio is aware and is already investigating the cause.
We are sorry for the inconvenience.

You could contact King Player Support for this. They are able to send you the rewards 🙂

If you happen to play on Windows app, you can contact directly from the device:

click on the blue gear
click on question mark
click on “technical and connection issues”
click on “thanks for reaching out”
scroll down to “contact us” select topic “events or features issues” subtopic “I didn’t receive my reward”

If you don’t play on Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find it.

bellydanceplus · April 22

Rescue Buddies won't open to claim reward in Soda Saga.

melissah76 · April 22

I won the weekly episode race. Came in 1st place but didn’t get all the boosts. This is the 3rd time this has happened.

Yosca · April 22

Welcome to Soda Community @bellydanceplus

I am sorry about this. The Studio is aware and is already investigating the cause.
We are sorry for the inconvenience.

You could contact King Player Support for this. They are able to send you the rewards 🙂

If you happen to play on Windows app, you can contact directly from the device:

click on the blue gear
click on question mark
click on “technical and connection issues”
click on “thanks for reaching out”
scroll down to “contact us” select topic “events or features issues” subtopic “I didn’t receive my reward”

If you don’t play on Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find it.

[Being Investigated] Missing Rescue Buddies Rewards

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