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Don't know where it went but missing icon. Has anyone else had this problem? Does
anyone have an idea to get it back and not deleting game.
Yosca, Any reply from GM
This is what the head honchos are saying. Like I said have done everything and still showing level 1. I refuse to start from scratch and loose everything! My levels, 200+ gold bars, and all my candy patches! I refuse to reinstall. If I have to delete game I will not play this again nor any of the other king games. :(
Hi Leslie,
Thanks for writing in! We'll let you get back to enjoying your game. Here's a guide that we think will help you We hope the answer below helps. If not, head over to our Community site. You'll find plenty of players eager to share their tips and tricks for the game. You can find the link at the end of this email.
We totally get it—running into connectivity issues while you're in the zone is never fun. But no need to worry, as these hiccups are often caused by a few common issues that can be ironed out pretty smoothly. Let's take a look at some easy fixes together: My game is not connecting to my King account - Try resetting your King account password - Double-check that your game app is updated to the latest version - Make sure that your device is also running the latest system updates - Shut down the game and start it again. - If you haven't had any luck with the above, a game app reinstall might be the way to go. A quick heads up - this will likely mean saying goodbye to your saved boosters and lives. You can find more information on how to perform these steps here: My game is not connecting to the store - Make sure your game app is up to date - Check for the latest system updates on your device - Switch up your data connection (Wi-Fi or cellular data) - Try logging out and then back into your app store account. My game is not connecting to Facebook - Update both your game and Facebook apps to the latest versions - Make sure your device is running the latest system updates - Disconnect from Facebook connection via the settings menu in the game, log out from Facebook on your device (both app and browser), and then connect again - Shut down the game and start it again. For more information check out this article: Why can’t I save my game on Facebook? https://kingcare.zendesk.com/hc/articles/11707427784477-Why-can-t-I-save-my-game-on-Facebook#%20 Connectivity issues on Facebook (PC) These might be due to some temporary Facebook outages. Please wait until the outage is resolved before continuing to play.We want to hear from you! Look out for our quick survey about our automatic assistant. Please take a few seconds to rate it from 1 to 5 stars. Thank you!
Kind regards,
Ana King Player Support
https://kingcare.zendesk.com/hc/articles/208420515-Why-does-my-game-keep-freezing-or-crashing#%20
No good!! still showing his acct!! Really pissed!
That is probably why it says you are at level 1. If he logs out of Facebook you should find your progress when you're logging in. Have you tried logging in via your King account and can you find your progress there?
Can't even find my id or king # either. Really not happy at all.
Yosca, he doesn't play this game at all! How can he log out of game acct if he doesn't play?! Never had this problem before even when I made King account. I want my game and mine only! I have spent too much $ and time to do figure out what happen!! Please find and fix this for me. Can't understand why it shows his all of a sudden.
Oh wow @liriell I am so sorry. I didn’t you are both use the same account, sorry. Please visit this article in Help Center: ➡️ I can’t find my progress in the game. It says if you share your device, make sure the last player has logged out of their account. Then, log back into your own account. The game will recognize you, and your progress will be restored.
Hope this helps 🍀
Yosca, I did what you said and now I am back at level 1 !! Also, it is showing my husband's acct not mine! HELP!!!
Hello! If you have saved your game by using a King or Facebook account, you will always find your progress. You can read more in this Help Center article: Do I need a King or Facebook account to play?
Yosca,
Doesn't that make you start levels all over again?
Hello @liriell
Got an update: this is part of a test, to get players into the game faster. If you want to leave the game, click the blue gear in the game (you are in settings now) and click the golden King icon:
Then click “log out”
Hi @liriell, your Player ID consists of numbers 🙂. If you double click the golden (yellow) King word at the top, your Player ID will be shown. Please edit your comment to delete the screenshot ad it shows your email address 😉
To edit: click on the 3 dots to the right of your comment, click edit, delete the screenshot and click save.
*Edited by CM: That's too much personal information. For your own safety and protection do not share your email address - Our House Rules
Yosca, playing on my computer.
No sorry, I still haven’t gotten an update 😕 I’ll ask again on Monday
Please let me know what device you’re playing on what is your Player ID? How to find your Player ID on Soda app click: here
How to find your Player ID on Facebook site click: here
Yosca, have you heard from CM yet?
Thank you :)
Hi @liriell
Yes, more players reported it. Perhaps this was caused by the latest update. There is no point in deleting the game, you will lose all boosters and extra lives, so please don’t! If you force close your game, you would also have to return to the login screen. You can also click on the blue gear in the game, click the golden King image so that you get to your profile and click on log out. I will ask the CM on Monday 🤗
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Played for 15 years. This time I started a new game and am on Level 101. I have yet to find "RocketRush" to play, as well as well as any contest??? I almost quit playing because the game wouldn't load or start with my email addy or name. Also who is "BlueElenorie"?? I had trouble getting in here due to that name coming up?…
So on my pc it has my email and it shows normal until i go to edit it there's spaces where there shouldn't be so now I can't log in on my phone with my actual email and idk what to do.
how do i update my candy crush soda saga
I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadn’t played the day before ( game did an update) and then I was on day 8 and it told me I hadn’t played the day before.
I tried to purchase a 9.99 purchase several days ago. It was denied, then yesterday it went through and shows on my Bank account and in my Google account but the Items purchased did not show up in the game. I either need a refund or purchased items put on my game.
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
