New feature - Mr Toffee's Fair!

Hi everyone,

I hope you all had a good weekend. I wanted to answer some points that I've seen you make during these last days:

LauraLMason said:

Remember, we aren't the only  group with complaints. Look across facebook and the app review on Google and you will find plenty of bad reviews of Mr Toffee. In fact, not 1 positive! This should be a good representation of how the majority of players feel. Ditch or majorly improve Toffee or bring back original Quests.

This is something we take into account, hence why I ask for patience. We look at all platforms that players give us feedback on. Although Community is one of the main ones, we look at our Help Center, at Social Media and at the app reviews as you mention. We then compile all of it along with the data we have on the feature's performance and with all of that information we act as we see fit.

mstroop1 said:

I’m replying to all the comments about “phantom” teammates or “bots” in the awful Mr. Toffee’s Fair. I am not a phantom. I am a real player, playing every day and doing my best to complete something. I have no boosters and no way to get any and have been stuck on the same level for days. So, give your teammates a break, they may be trying just as hard as you are. 

My complaint is the same as all the others. The reward doesn’t come close to matching the effort. In my case, my team and I even completed a row but got NOTHING! But like stupid little sheep we kept trying, but have not been able to complete another. I absolutely hate this feature! Quests were reasonable and depended only on your own effort. Please bring them back!!

tmwallace said:

Some of the tiles require that you use boosters to pass that task. For instance, use 4 striped lollipop hammers. I have 2 striped lollipop hammers. So I would have to buy the boosters to earn maybe 1 booster. So now you have to spend money to get boosters so you can pass a task and you may or may not complete that row. It depends on your teammates and the reward is small if you do get something. Last row completed I got just 1 wrapped candy. I agree with everybody else -- Mr Toffee's Fair needs to go and Quests need to come back!

I just wanted to quote these two to thank you both for such well put pieces of feedback. I thought it would be good for everyone to highlight examples of constructive feedback that, although it is obviously stating that it's not a liked feature at the moment, it provides us with examples and a better understanding as to why, while remaining respectful and polite.

Later today we will be sitting down and discussing this topic, so I'm hoping to be back tomorrow with updates regarding this. Again, we appreciate the time you take to let us know what your thoughts are. I want to also mention that speaking about other games is not allowed in this forum, as mentioned in our Community Guidelines (and as it's common in game forums).

Cheers,
Xarly