Candy Crush Saga on Facebook 'accept prize box opens and screen freezes without showing prize

Terry_Sturk · April 2019

This happens fairly frequently. After completing a level, and before going to new level, prize box opens after accepting prize selected, screen freezes and no prize shows up; requires a "refresh" of program.

firebombmarkus · April 2019

Hi @Terry_Sturk and welcome to our adorable Community 😊 This section is exclusively for Soda Saga. If you want to post about Candy Crush Saga you can do it on the link below.

https://community.king.com/en/candy-crush-saga

Can you please tell me which device and OS are you using for playing this game?

Terry_Sturk · April 2019

Wilndows 10, Desktop.

firebombmarkus · April 2019

Hi again @Terry_Sturk Thanks for providing me with information. I will ask you to follow the link below and try the troubleshooting steps for Windows 10. Let me know if it helped.

https://community.king.com/en/blog/discussion/247421/having-problems-connecting-to-facebook-on-a-windows-10-game-app#latest

Terry_Sturk · April 2019

The link you show above appears to indicate "problems connecting to Facebook on a windows 10 App - my issue isn't in connecting. Have a good day.

firebombmarkus · April 2019

@Terry_Sturk I am very well aware of it but it has some steps that might help you so please try them and let me know if they helped. Thank you.

Candy Crush Saga on Facebook 'accept prize box opens and screen freezes without showing prize

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