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“No Internet” Candy Crush Soda Saga

SodaCrushNYC
SodaCrushNYC Posts: 8

Level 2
in Support
Since update before last, Soda Crush is giving me a “No Internet” error although I’m on Wi Fi or cellular almost all the time. I sync via an email account, which I can’t log in to not through Facebook. iOS is up to date. Soda Crush is up to date. Have not changed any settings. Game is not syncing across devices. On level 1542 on mobile. Says 1538 on other devices. Afraid to uninstall as it won’t remember my last level. 

Best Answer

  • _Elsa_
    _Elsa_ Posts: 37,297
    Answer ✓
    Hi @SodaCrushNYC yes you can get your progress back but I am not on my computer until the morning.  Can you wait?  As soon as I turn on my computer I will get you the links.
«1

Answers

  • heidi123
    heidi123 Posts: 1

    Level 1
    I am having the same issue with my game.
  • Bruster
    Bruster Posts: 1

    Level 1
    As am I.
    i deleted and reinstalled game but it won’t reloaded my saved levels...which has been saved via king.
    back to level 1????
  • MB67
    MB67 Posts: 4

    Level 1
    edited April 2019
    I've the same issue.
    Please make a new update to solve this problem!
    I do'nt want to loose everything!

    I play with the windows 10 app on my PC out of Microsoft store en its freeze, it says now internet.
    I can play levels, it's store up but i can't see live items, links, gifts or my avatar.
    The app says everything will be seen and saved when you're have logged in on the internet.
    When i logg in on IE, also on my PC, with my King account, there is everything to see,
    but the app is farther then when i logged in.
  • _Elsa_
    _Elsa_ Posts: 37,297
    Hi @SodaCrushNYC and @heidi123 are you still having problems with the game?  They are going to ask you to do some troubleshooting so let's try that now.  First clear the history and make sure that you have the most recent version of the game.  Then click on one of the links below to complete the troubleshooting.

  • _Elsa_
    _Elsa_ Posts: 37,297
    Bruster said:
    As am I.
    i deleted and reinstalled game but it won’t reloaded my saved levels...which has been saved via king.
    back to level 1????
    We can get you back on track!  Please follow the steps on here: 

    https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest


  • _Elsa_
    _Elsa_ Posts: 37,297
    MB67 said:
    I've the same issue.
    Please make a new update to solve this problem!
    I do'nt want to loose everything!

    I play with the windows 10 app on my PC out of Microsoft store en its freeze, it says now internet.
    I can play levels, it's store up but i can't see live items, links, gifts or my avatar.
    The app says everything will be seen and saved when you're have logged in on the internet.
    When i logg in on IE, also on my PC, with my King account, there is everything to see,
    but the app is farther then when i logged in.
    What I would like to suggest to you is that you uninstall the game app and reinstall it again.  You shouldn't lose your boosters but to be sure of that do a print screen of the boosters that you have and then do the uinstall/reinstall.  I did it once on my Windows 10 through my desktop computer and didn't lose anything. 
  • MB67
    MB67 Posts: 4

    Level 1
    edited May 2019
    Hello Elsa,

    Thank you for your answer.
    I've uninstalled and reinstalled the game earlyer and it's up and running again.
    I lost a few boosters from 2 levels but that doesn't matter!
    I was afraight that i lost allmost 3000 levels!


  • _Elsa_
    _Elsa_ Posts: 37,297
    That’s wonderful @MB67!  Have fun crushing!
  • SodaCrushNYC
    SodaCrushNYC Posts: 8

    Level 2
    Hi @Elsa,

    Thanks for all the notes. I tried everything to get my game working again, and have had to delete it and restore to a previous save. I was on 92 days in a row of game play and lost several, difficult levels. Is there a way to restore my levels at least? Lost money because of this. 

    Thanks 



  • _Elsa_
    _Elsa_ Posts: 37,297
    Answer ✓
    Hi @SodaCrushNYC yes you can get your progress back but I am not on my computer until the morning.  Can you wait?  As soon as I turn on my computer I will get you the links.

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