Error message, " You have experienced an error that we are working hard to fix. Please try again ...

Pam_Jarvis · October 2018

This error message has been showing up for over one week. I have read responses from others but did not get a resolution.

Thank you!

Xarly · July 2019

Hi everyone,

Just wanted to confirm Elsa's message from above and apologies in behalf of the team. They are working on fixing it and I hope it works as intended very soon.

Thanks for the patience and reports sent our way so far.

Cheers,
Xarly

_Elsa_ · August 2019

Hey guys, is this the error message? I believe that it's a Facebook glitch and we are waiting for a fix.

Image: https://us.v-cdn.net/6030983/uploads/editor/40/0gyvo234q0q3.png

_Elsa_ · October 2018

Hi Pam, a glitch of not being able to connect with Facebook was reported to the studio and we are all waiting for a resolution. Can you please the game through the Kingdom instead?

psawyer · July 2019

Was a resolution ever found for this? I'm experiencing the same problem. Very frustrating.

_Elsa_ · July 2019

HI @psawyer, I started a list this morning that I will turn over to management tomorrow when they are back in the office. I am seeing more messages today so if you are seeing it today, please let me know and also where are you playing it? Computer? Mobile? king.com?

psawyer · July 2019

Playing on a Surface pro 3 tablet. Google chrome and firefox both fail as browsers. Windows 8. Facebook, but I have now set up a kingdom account. Soda saga does not fail there.

psawyer · July 2019

And, thanks!

_Elsa_ · July 2019

You are much better playing the game through the Kingdom. Is it working for you now?

psawyer · July 2019

Not working through facebook, which is really where I want to play from. It's where I'm connected to my friends. On Kingdom, it works.

kathyosborn · July 2019

So, I joined so I can play Soda which seems to not want to work on Facebook, but there are no instructions for how to play once the account is made. Help.

_Elsa_ · July 2019

Hi @kathyosborn, welcome to our community! If you need a guide for the beginner I am going to direct you to a couple of videos that I created.

The first is a guide where you can learn about the boosters and blockers and you can check it out here.

The second is a guide about the combos and what they do and you can check it out here.

kathyosborn · July 2019

Elsa, thank you for replying. I was not very clear. I have been having error messages with Soda. Been going on for about two weeks. While Googling the problem, I found a link to this site that said you could try playing it through here and not Facebook to see if that helps. But I can't find any way to access the game other than through Facebook. Can you play the games on this community site or only through Facebook. And as long as I am asking, can you play Friends through Facebook. I have that on a mobile app, but can't find a way to play it on my laptop. THANKS!

Error message, " You have experienced an error that we are working hard to fix. Please try again ...

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