Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

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Answers

  • PummyRajPummyRaj Posts: 6,550 Superstar
    Hello @dragon86 Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    The Jelly thing you are mentioning is "Jelly Cake" and the freezing issue that was caused by the "Explosion of the Jelly Cake" was already taken care by our wonderful King Team.  

    ** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on iOS device, check if there are any updates available!  If no updates, please wait for one! 

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
  • cynthiaortizcynthiaortiz Posts: 0
    Continues to freeze cannot complete level. 
  • z129833z129833 Posts: 0

    My game keeps freezing and I’ve had to replay level 647 a ton of times with no success! Help!




  • DorothylouDorothylou Posts: 0
    Help can’t pass 1394 
  • joliverjoliver Posts: 0
    When the second 4 tile square explodes wiping all the candies away my game always freezes right after the explosion.
  • firebombmarkusfirebombmarkus Posts: 9,312 Superstar
    Hi @cynthiaortiz and welcome to our adorable Community 😊 I am sorry this is happening to you. Can you please tell me which device and OS are you using for playing this game and which version is your game? It's important for the game to be up to date because most of the issues are resolved with the latest update.
  • PummyRajPummyRaj Posts: 6,550 Superstar
    edited November 16
    Hello @joliver Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  The little circle thing you guys are mentioning is called as Jelly Cake AND there was a bug which popped out with that Jelly Cake explosion.  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on iOS device, the team is still working on it, so I request you to please be patient!

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
  • PummyRajPummyRaj Posts: 6,550 Superstar
    Hello @Dorothylou Hearty Welcome to the Candy Soda section of our friendly King Community :)  

    ** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are on PC clear the cookies, delete the browsing history and open your game again!  

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
  • PummyRajPummyRaj Posts: 6,550 Superstar
    edited November 17
    Hello @cynthiaortiz Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    A little bit more to add to what my friend @firebombmarkus said...  I just checked the level and it was the "Jelly Cake level"!  Recently there was an issue with this "Jelly Cake Explosion", which was taken care by our wonderful King Team :+1:  

    ** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are on PC clear the cookies, delete the browsing history and open your game again!  

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
  • firebombmarkusfirebombmarkus Posts: 9,312 Superstar
    Thanks for jumping in 😊 @PummyRaj I wasn't aware of this issue 🙈
  • PummyRajPummyRaj Posts: 6,550 Superstar
    Hello @z129833 Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    There was an issue with the "Jelly Cake Explosion" till couple of days ago, which was rectified by the King team :+1: 

    ** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are on PC clear the cookies, delete the browsing history and open your game again!  

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
  • jlynnc89jlynnc89 Posts: 2
    edited November 17
    PummyRaj said:
    Hello @98765432112345678910 Hearty Welcome to all of you to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue with the Jelly Cake in your game!!  This was a bug that popped out for Android and Facebook players... Apple user should not be affected as per our information!!  

    Anyway, this bug was reported to the King team and they worked on it and fixed it.  Hence, it should not affect your game anymore!  If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.  

    This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue.  Please head there for updates and to post your comments!  

    Thank you for posting in the Community!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences
    This is happening to me as well and I have Apple. Will there be a fix soon? 
  • babersgrandmababersgrandma Posts: 0
    On level 1115 when pinwheel bursts, game freezes. Please fix.
  • PummyRajPummyRaj Posts: 6,550 Superstar
    Hello @jlynnc89 Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue with your game!!  Please check if there is an update for Soda App (it should be the same -- 1.152.13) 

    If you do not see any update, please wait till tomorrow as the our Soda In-charge for the Community will be back after the weekend, and will be able to guide you with specific instructions on what to do :+1: 

    Hope this made sense! 

    Thank you for posting in the Community & have a great rest of the weekend! 


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
  • PummyRajPummyRaj Posts: 6,550 Superstar
    Accepted Answer
    Hello @babersgrandma Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team :+1: 

    ** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are on PC clear the cookies, delete the browsing history and open your game again!  

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences
    Accepted Answer


    🍭❄️ It's going to be Friend-Tastic
    Help our Studio for a chance to win 10 Gold bars here 🍭🌟
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