“No connection to internet”. - Reported!

tholbrook64 · January 2020

Still not fixed..still no answer

_Elsa_ · January 2020

Hey guys, you have to realize that we are going through 2 weeks of holidays. King was closed and the studio is not returning until next week.

yorkshiregirl · January 2020

I keep getting ‘no internet connection’ on both my I.pad and I.phone since before Christmas. It is very frustrating as I can’t update or get any of my bonuses. No help from King so far. I’ve tried through Facebook as well but no change. This is for Candy Crush Saga. .....ridiculous!!

misskenn · January 2020

Actually... No thats not something we should have to realize. This is unacceptable and makes king look bad. As a game people have spent money and time on this should be fixed. This shouldn't have been happening since September. King is a big enough game organization to be making this a priority.

tholbrook64 · January 2020

I don't care that they were closed for the holiday..this has been going on since the 1st of September..what's the excuse now?

waltonp138 · January 2020

Same problem ive just lost 81 gold bars Grrr

tinaaigbiremonlen · January 2020

I switch to a new phone and it tells me i dont have internet but yet i do. Help

melandae · January 2020

It's saying I'm not connected to the Internet but I'm playing through my phone which is.

Sukanta_Biswas · January 2020

Hi @dannob
We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.🤗

Show me a screenshot of the problem you're experiencing while trying to connect the game to server. For instructions on how to take a screenshot please visit here.

Sukanta_Biswas · January 2020

Hi @melandae
We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.🤗

Show me a screenshot of the problem you're experiencing while trying to connect the game to server. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.

Image: https://us.v-cdn.net/6030983/uploads/editor/5i/2ba2ubh8ihmn.png

In that case, you must uninstall and reinstall the game app. You will lose all the stored boosters to do this, but will regain your gold bars and game progress.

“No connection to internet”. - Reported!

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