Candy Crush Soda is frozen on PC

Lizzykit · May 2020

Candy Crush Soda is frozen & won't allow me to click into next level (245) since May 17. Playing on MAC through King.com. Thanks

Screen Shot 2020-05-19 at 1.22.58 AM.png

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/752536#Comment_752536

The problem has already been reported and work is under way to fix it.

By reinstalling the application you will now get the solution but you will lose all stored boosters.😎

jyoung4992 · January 2020

Sukanta_Biswas · January 2020

Hi @jyoung4992
We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

On your computer, open Chrome.
At the top right, click More .
Click More tools Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

Image: https://us.v-cdn.net/6030983/uploads/editor/hx/nmm9sva1pybx.png

Update Google Chrome:

On your computer, open Chrome.
At the top right, click More .
Click Update Google Chrome. Important: If you don't see this button, you're on the latest version.
Click Relaunch.

Image: https://us.v-cdn.net/6030983/uploads/editor/hs/dbe951tv7qvw.png

If you're still not done, follow the step below..

Reset the Google Chrome Web Browser to Default Settings

Click the menu icon next to the address bar.
Select Settings from the drop-down menu.
Scroll to the bottom of the Settings page and click the Advanced link.
Scroll to the bottom of the expanded page and click the Reset button.
Click the Reset button in the pop-up window.

Image: https://us.v-cdn.net/6030983/uploads/editor/s5/hx4iocojgprk.png

Check your game and let me know...

Mindy_OConnell · May 2020

For the last month my game in facebook opens on the first level. I use the pop out menu to travel to my current level 893 and it no longer accepts commands forom the mouse except to meve from side to side with the roller. I tried just playing a game on the first level but it opens the game and no mouse action - It only sees the first click and thats it.

stan1981 · May 2020

Have u do some setting changes on ur mouse ?

u need to check out the settings for ur mouse ...

PummyRaj · May 2020

Hello @Mindy_OConnell Welcome Back to the lovely Community 🤗

I am sorry to hear about the issue in your game!

Can you please take a screenshot and share it here, please?

I am thinking your game must have received a new update! I heard about this kind of feature somewhere! But, if I can see a screenshot, I will be able to confirm it.

Just in case if you forgot... type your reply in the below comment box AND to post the screenshot, tap on the 2nd icon that is located in the bottom left corner of the comment box.

Talk to you soon! Have a great rest of the day!

Mindy_OConnell · May 2020

Sorry In the delay to respond. My game allows me to load - give gifts and then goes to level one "at level one I am able to use the portal to select my level and then all I can do is use the wheel to move back and forth along the trail but I cannot use the click to select and open the level to play. The only click funtion that it allows is once on the first screen to get here....

Mindy_OConnell · May 2020

I posted in the wrong place but this is all I can access - as I said the mouse allows one click to get to this screen then no longer works to select my level and open it to play

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/739673#Comment_739673

First, I will ask you to check your game status HERE.

If the problem is the same HERE you will find your solution.

Mindy_OConnell · May 2020

Thank you for the response- I should say I am playing the game in facebook on my PC not on a mobile device. I deleted all history of the game on my browser history and cleared all temp files for the game on my pc and so far it looks like it's loading... game loaded and asked me to send lives to friends which worked fine, it opened on the correct level and allowed me to complete a single game which I won and it returned to the map - the next level is highlighted but my mouse click will not work on it again - also the portal is missing in the upper right corner - I am going to close and restart to see if it will work now