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Level 657 not working properly (UNDER INVESTIGATION)

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Answers

  • Lilaq
    Lilaq Posts: 28

    Hi! I'm sorry to hear about this, we're working on a solution, I'll let you know as soon as it has been fixed!

  • blkwydow86
    blkwydow86 Posts: 4

    Level 1

    I'm also have the same problem. No bottles on level 657 to move on. I'm on an Android.

  • PummyRaj
    PummyRaj Posts: 44,156

    Hello dear @Lilaq Hearty Welcome Back to this Wonderful Community πŸ€—


    That is very sweet of you 😍


    Hope the issue will be resolved today and the players can enjoy their games again!

  • blkwydow86
    blkwydow86 Posts: 4

    Level 1

    What about all the time lost waiting for y'all to fix it? I paid for 24 hours of stuff and now I can't play so I paid for nothing because I can't move past Level 657 on my Android. Are y'all going to freeze my time or give me back my time? I love this game that's why I spent the money but I paid for something I'm not getting.

  • Lilaq
    Lilaq Posts: 28
    edited May 2020 Answer βœ“

    Thank you @PummyRaj <3


    This issue should have been resolved now! Our lovely support can assist with issues that this level error caused. Thank you for your patience and understanding ❀️

  • Lola_Pop
    Lola_Pop Posts: 12,038

    Thanks, @Lilaq !! 😍


    As our wonderful Kingster says, the issue is fixed πŸ™Œ

    Please contact Player Support - through the contact form in your device's settings if you're playing on a mobile, or through this link- in case you've lost purchased Boosters or Gold Bars 😊

  • blkwydow86
    blkwydow86 Posts: 4

    Level 1

    It's still not working for me on Android. Do I need to reinstall or something? @Lilaq @Lola49

  • skididibump
    skididibump Posts: 4

    Level 1

    The email states to make sure you close out the app and then open it again after updating. I'm on an android. It worked for me since my game is on auto update. I hope this helps. @blkwydow86


    The bottom columns should now have stripe candy / soda bottles on the picture instead of just stripes.

    Screenshot_20200508-031631_Candy Crush Soda.jpg


  • blkwydow86
    blkwydow86 Posts: 4

    Level 1

    That worked! Thank you @skididibump! I thought I did have it on auto-update but apparently not. It wiped out all my boosts though but I'm contacting them about it. Thanks a bunch!

  • frezita96
    frezita96 Posts: 6

    Level 2

    Is anyone else having issues with level #657?

    Iv’e looked at a few YouTube videos and it looks like the game is suppose to generate more soda pops to be able to free the teddy bears but my game is not doing this. Please see the picture below. It’s not giving me soda pops to use for the teddy bears to float up. I tried restarting my phone, and logged out, got rid of the app on my phone and redownloaded it but all it did was get rid of the lollipops I had.

    3E9E79F1-B93F-4F05-9B80-700B5C5B04A6.png


Hey! Would you like to give us your opinion?

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