Why do control/function buttons disappeared ?
I cannot play Candy Crush Soda for a few weeks now, since the new features were introduced. The game starts at level 1, without the new path functions, and looses all functions when the portal is used, whether to go to the current level, in my case 596, or just the second episode.
Notice all function buttons have disappeared, and cannot entrer any of the levels.
I play from loging in directly online on King platform from laptop. Can anyone shed some light as to how to solve this ?
Thank you
Best Answers
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The best platform for you is waiting here.
I hope you don't find such problems here.😊
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The new platform download did the trick @Sukanta_Biswas. So far so good
All functions are back, and even a few I didn’t know existed. W😎W this is really addictive.
Now I truly believe that Superstars are the Royal Highness of the Community, and you are the best Superstar I have ever come across!!!
A million thank you and bows 🙏
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Answers
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Hello and welcome to this community
I don't see any functions with you. Could you please change the browser and clear the cache and restart.
Please play level one again and complete it and update your game and clear the cache. And start again.
Good luck
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Thank you for your welcome and for replying so quickly!!!
I tried your suggestions, both on Firefox and Edge, but it does not seem to change anything. I even tried a reboot between switching browsers.
In both cases, after the first level is completed, no matter whether 'next' is chosen or the just press 'X' to close the window, it brings me back to the enter screen, but all functions have disappeared.
I have been playing on Firefox for years with no issues. If the problem, as you seem to suggest, is browser related, so as to minimize downloading, which browser would you suggest, since Edge is giving the same result as Firefox?
It may be worthwhile to mention that the platform functions correctly every second day or so, but only for the first 5 lives.
Blows my mind !
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We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
This is probably due to a temporary problem or slow internet. Please check again in a few hours. I hope there will be no problem.
Or you can check this steps.
However, your computer operating system Microsoft Windows 10?
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Top of the day to you @Sukanta_Biswas,
Thank you so much for your response and the link.
Yes my operating system is Windows 10.
I tried to play this morning, but the same problem persists. It starts me at level 1 and can only play one level before all functions disappear.
So I doubt it is the browser or internet speed - I also play Candy Crush Saga, Diamond Digger and occasionally, AlphaBetty with no problems. But my favorite is Candy Crush Soda Saga, and it does not work 😭😭 😭 😭!!!!!!
Not giving up though! l will continue to look for the problem and ask everyone for clues as to what could have gone wrong after the game update.
Tell me, does Candy Crush Soda Saga still run with Flash?
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The best platform for you is waiting here.
I hope you don't find such problems here.😊
1 -
The new platform download did the trick @Sukanta_Biswas. So far so good
All functions are back, and even a few I didn’t know existed. W😎W this is really addictive.
Now I truly believe that Superstars are the Royal Highness of the Community, and you are the best Superstar I have ever come across!!!
A million thank you and bows 🙏
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Thank you again for your feedback, is more than enough.😊
Let me know if anything else comes up and feel free to share any other feedback you have with us.❤️
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Log out and log in again to the game Delete the temporary storage memory Make sure that your account is synced to the game and that you are connected to the Internet Try another browser Google for example
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