Why does my game keep crashing after being forced to update to New Edge browser?

Sandra_Sanchez · July 2020

I also have been unable to play at all on Firefox for months now. I have cleared the cache, deleted cookies ect. Nothing works. Please fix this. It has to be on your end.

Sukanta_Biswas · July 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/305294/why-does-my-game-keep-crashing-after-being-forced-to-update-to-new-edge-browser

Welcome back to the Friendly King Community's Candy Crush Soda Saga forum.

I would suggest you to check out some troubleshooting steps here.

https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer

Sandra_Sanchez · July 2020

I have already been to that troubleshooting page. Also, as I said in my original post, I have 2 different browsers and neither is working for this game. I don't understand why King is not looking in to this. I have tried everything suggested by them, to no avail. I'm not sure how they expect people to play if the game does not work properly.

Lola_Pop · July 2020

Hello @Sandra_Sanchez !

I guess you've already tried out the steps our Superstar @Sukanta_Biswas suggested. 🙂

Can you please open an incognito window and try to play there? To do that, please follow these steps:

Open Edge
Click the three-dot menu icon in the top right
Click “New InPrivate Window” from the drop down menu

Please let us know if that solves the issue. 🤗

Sandra_Sanchez · July 2020

I just tired it in an incognito window. It is still crashing even then. Thanks for trying. This is very frustrating as you can imagine.

sameeksha · July 2020

Oh so sorry ..

tratelqalam · July 2020

Check app update> logout> restart device and wait 5 minutes after launch> open game and log in. Please clear the cache. Just play a level and you can be there. Sometimes it is time delay. Also try opening the game from Google browser

Why does my game keep crashing after being forced to update to New Edge browser?

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