Mike_Clough Level 2

Okay I did lose my boosters but I did not lose any progress, can’t remember about my gold bars don’t think I did but not quite sure, if you cannot sign in it’s not much fun is it? Reinstall it I would.

Did you delete the app? Because when I had the problem I wrote to them and they wrote back and told me to delete the app. I deleted the app I did not lose my data so it should be the same for anybody else and when I reinstalled the app from apple it solved everything.

Hi everybody okay I contacted player support and they have sent me an email back regarding the problem I had, luckily my problem has been solved, yippee in the mail it tells you to delete the app which I have done and reinstalled it and it has sold everything, so far. So anybody who is having trouble with error messages…

Usually when you open the game, you get the option to login with Facebook and none of that is there anymore

Hi this is the pic, I have blacked out my data, I know it’s not the wrong email and password because I have changed the password the other day when all this started, now it won’t accept my email address or password which is weird

Okay will try and take a screenshot a little bit later busy at the moment

I am having a similar problem, cannot login always off-line for some reason only recently started, and like you my game has no faces for players

You have wrote see this just after your Name, but I don’t see anything

What device are you using to play? When did it start happening because it started happening with me a week or two ago for some strange reason, I use a iPad Pro 2020 to play on.

For some reason I am able to play Candy Crush Soda on the app on the iPad, and also play on my iPhone at the same time and this should not be possible. The game is not syncing with each other my iPad and iPhone are different and they should not be, I’ve never had this problem before. If you look at the boosters I have on…

Hi, I have open the game on my phone (iPhone) and it works just fine. So for some reason there’s something wrong when I play on the iPad, any idea?

I’ve deleted no data I’ve logged in to Candy Crush with no problem and candy crush friends, always get the option to sign in with Facebook but for some reason there is no option with Candy Crush Soda and this is only recently, changed about a week ago.

If I was to delete the app and then reinstall it would I lose all my game data?

I have just tried to load the game on safari and I took a screenshot. The website I clicked on was apps.facebook.com this has worked perfectly, as you can see in the photo the picture from Facebook, so why isn’t it working on the app? It’s weird

Usually you get the option to sign in with Facebook and I’m not even getting that option any reason why?

Hi when trying to sign in it says wrong email and password combination

Usually I have my Facebook picture and friends to play with but nothing now only people in my Candy Crush team

Hi no I have not deleted my data I am on level 5100+ and it’s fine it’s I just cannot sign in,it’s really strange

Thanks for your reply, I have put a screenshot on the message.

this is what I see when I first open the app, when I try to sign in it will not let me use the same password as I do for signing into the website, which is awfully strange. So I went to the website change my password and everything should be all good but it wasn’t unfortunately, It’s still not letting me sign in.