Game wont progress

Deborah_De_Neef

I played level 98 4 times already and won but the game wont progress to level 99

QueenMia

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

CatGilhooley

If it means I can keep playing and won't be stuck in an eternal loop that would be great. It does currently show on the map that I am on level 345 just won't let me play it

QueenMia

Hey Monique,

I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 406. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

Well done on getting there! Have you seen we have a new game and new Community by the way?

Mia

Laura_Grosvenor

Hi Deborah. Can you please try clearing the cache on your game for me to see if that helps? Let me know so I can pass it on for you if that doesn't work. Thanks!

Deborah_De_Neef

Hi Deborah. Can you please try clearing the cache on your game for me to see if that helps? Let me know so I can pass it on for you if that doesn't work. Thanks!

No that didn’t work i even tried reinstalling it twice

Sandra_Magill

In Diamond Diaries I have completed level 331 6 times with at least 1 star each time but my game won't advance to the next level. I have tried on both of my devices. I also tried deleting the app and re-downloading. How do I get it to advance? I have also noticed that sometimes when I click on it to re-play it will bring up a previous level that I have already completed. 

QueenMia

Hey Sandra,

I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 332. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy

Mia

Sandra_Magill

They would be great Mia! Thanks. 

QueenMia

And that's done! All you need to do is close the game and reload it Let me know how that goes!

CatGilhooley

 issue where I cannot get past level 345, when I click on it it loads 344 and if I pass level 344 and go on to 345 even if I pass It it moves me back to 344 !

Kony_Eggenberger

Diamond Diaries. I finished Level 449 with 3 stars already. But I cannot get the next level 450.

Come back every time to the same old level

Need help

Μαιρη_Πατινιωτη

Περιγράψτε την ερώτηση λεπτομερώς εδώ (τουλάχιστον 40 χαρακτήρες παρακαλώ)

QueenMia

Hey there,

I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 345. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy

Mia