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Game wont progress

124

Answers

  • QueenMia
    QueenMia Posts: 12,979 Community Manager

    Hello Hannah,

    I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 312. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy :)

    For that, I'd need your game ID - To find it:

    - Open the game App.

    - Tap on the left bottom corner and click on the orange icon.

    - DOUBLE TAP on the King logo on the top of the pop up and you will see the ID.

    This link will help you find it if needed: https://goo.gl/Me1FQy 

    Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away ;)

    Well done on getting there! Have you seen we have a new game and new Community by the way?

    Mia

    Flag · Helpful Sweet Love Haha
  • QueenMia
    QueenMia Posts: 12,979 Community Manager

    Hello Ohstop1,

    I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 406. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy :)

    Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away ;)

    Well done on getting there! Have you seen we have a new game and new Community by the way?

    Mia

    Flag · Helpful Sweet Love Haha
  • Hannah_Willson
    Hannah_Willson Posts: 4 Newbie

    Hello Hannah,

    I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 312. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy :)

    For that, I'd need your game ID - To find it:

    - Open the game App.

    - Tap on the left bottom corner and click on the orange icon.

    - DOUBLE TAP on the King logo on the top of the pop up and you will see the ID.

    This link will help you find it if needed: https://goo.gl/Me1FQy 

    Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away ;)

    Well done on getting there! Have you seen we have a new game and new Community by the way?

    Mia

    Game id instructions don’t work
    Flag · Helpful Sweet Love Haha
  • Ohstop1
    Ohstop1 Posts: 3 Newbie

    Hi - I’m assuming you mean you’ll advance me to 318 (I’m nowhere near 406 - yet!) and that would be great. I tried to get it to move past 317 a few times this weekend and it wouldn’t. Thank you for your help. 

    Flag · Helpful Sweet Love Haha
  • QueenMia
    QueenMia Posts: 12,979 Community Manager

    Yes, 318, my bad! I've reset your progress now so that should be fine now. Close the game and restart it and that should do the trick. 

    There were a few other players experiencing the same, so the Studio is looking into it as well to make sure it does not happen again. Keep clearing cache and cookies regularly and update the game whenever possible to avoid bugs as well.

    Let me know if anything, I'd be happy to assist :)

    Mia

    Flag · Helpful Sweet Love Haha
  • Hannah_Willson
    Hannah_Willson Posts: 4 Newbie

    Hello Hannah,

    I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 312. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy :)

    For that, I'd need your game ID - To find it:

    - Open the game App.

    - Tap on the left bottom corner and click on the orange icon.

    - DOUBLE TAP on the King logo on the top of the pop up and you will see the ID.

    This link will help you find it if needed: https://goo.gl/Me1FQy 

    Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away ;)

    Well done on getting there! Have you seen we have a new game and new Community by the way?

    Mia

    I cannot find game id as there is no king logo
    Flag · Helpful Sweet Love Haha
  • Hannah_Willson
    Hannah_Willson Posts: 4 Newbie

    Hello Hannah,

    I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 312. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy :)

    For that, I'd need your game ID - To find it:

    - Open the game App.

    - Tap on the left bottom corner and click on the orange icon.

    - DOUBLE TAP on the King logo on the top of the pop up and you will see the ID.

    This link will help you find it if needed: https://goo.gl/Me1FQy 

    Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away ;)

    Well done on getting there! Have you seen we have a new game and new Community by the way?

    Mia

    Oops found it. Game id 1444504612
    Flag · Helpful Sweet Love Haha
  • Craig_Bodington
    Craig_Bodington Posts: 0 Newbie

    I have completed Level 454, but when I select Level 455, it opens 454 again. It will not let me open Level 455 even after completing Level 454.  It is stuck on Level 454.  I am also no longer seeing the diamond counter.  I have not seen the diamond counter since approx level 450.  How can these issues be resolved? 

    Flag · Helpful Sweet Love Haha
  • _Elsa_
    _Elsa_ Posts: 36,987 Sweet Legend

    Hi Craig, you might want to direct your question to this link because QueenMia checks there all the time:  https://care.king.com/en/diamond-diaries-saga/do-you-have-any-issues-with-diamond-diaries-we-need-your-feedback

    Flag · Helpful Sweet Love Haha
  • Craig_Bodington
    Craig_Bodington Posts: 0 Newbie

    I have completed Level 454, but when I select Level 455, it opens 454 again. It will not let me open Level 455 even after completing Level 454.  It is stuck on Level 454.  I am also no longer seeing the diamond counter.  I have not seen the diamond counter since approx level 450.  How can these issues be resolved? 

    Flag · Helpful Sweet Love Haha
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