How is the possible

dc12345

I started a few weeks ago. At level 305. Had collected around 14 of each of the game boosters from boxes and whatever else. woke up this morning with NO birds, 3 color matches and 1 spin boost. What happened to all my boosts?

Diamond_Lim

Hello there! @dc12345 👋

Welcome to Sweet King Community! 👑

Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

And don't worry! You can still earn more boosters (gold bars) from in-game features/events (also general contests). 😊

Anyway, thanks for your playing Diamond Diaries Saga. ❤️😊

You can also participate and answer here (🍪 Art Challenge : Bake, decorate and post 🍪), here (Who is ready to unscramble these sentences?) and here (⛄️🌲 Ho Ho Happy Holidays Community Wide Hub Contest) that you can chance to win gold bars on this game! 😉

Also check another exciting news and threads (click on spoiler warming button here) :

Spoiler Warning

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dc12345

I hope you can understand to read this:

I do not play on mobile

1. I did not move or transfer any boosters. I did not switch out upgrade or get any new. Nor did i reinstall. Of course I know I would have lost them. I went to sleep and then woke up to nothing.

2. I don't play offline and on computer the game automatically saves.

This sentence makes absolutely no sense, as I've played many games without losing any progress or collection for years. And according to you, If i purchased them, I wouldn't have lost them and they wouldn't have affected game play? On a high end computer?. Pretty poor customer service.

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.

Diamond_Lim

Thank you for your answering and sorry to hear about your booster lost. @dc12345 😔

Please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID) only, so I hope they can help you. Thanks! 😊